Best Buy Return Policy And Exchange policy

Best Buy return policy

Best Buy return policy: Have you purchased anything from a Best Buy store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Best Buy Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Best Buy’s return policy in our post.

Best Buy return policy

What is Best Buy’s return policy?

The return process at Best Buy is intended to be as simple and stress-free as possible. Most products purchased from Best Buy can be returned or exchanged within 15 days.

The firm recognizes that customers’ needs may alter after making a purchase, or that a product may not function as expected.

With the exception of Verizon devices in these categories, which have a 30-day return and exchange window, this window narrows to 14 days from the date of purchase for activated devices such as cell phones, tablets, mobile hotspots, and cellular wearables.

The return or exchange period will begin on the date you receive your merchandise, not the date you made your purchase.

Most products purchased by Best Buy Elite members can be returned or exchanged for up to 30 days after purchase. However, the above-mentioned gadgets must be activated within 14 days of purchase, regardless of membership status.

Even more, time is allotted to return or exchange a product for Best Buy Elite Plus customers, up to 45 days from the date of purchase.

Once more, with the exception of Verizon devices, the 14-day time limit for activated devices remains in effect.

As a final perk, Best Buy Totaltech members can return or replace almost anything within 60 days, with the exception of activated devices.

Return Timeframe 15 Days post-purchase
Return Item Exclusions Sale items
Return Method 1. In-store
2. Post
Exchange Period 15 Days
Exchange Method 1. In-store
2. Post
Refund Period 7 Days
Refund Method Original Method of Payment
Extended Holiday Returns Purchases made between Oct 18-Jan 2, returns start From Jan 16th.
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How To Return an Item to Best Buy?

You can return an item purchased either in-store or online to any Best Buy location or by mail, according to the store’s return policy. In order to accomplish this, please follow these steps:

Best Buy In-Store Returns

Gather the following items:

  • The items to return, including all original contents and packaging
  • The packing slip or receipt
  • The credit card used to make the purchase
  • A valid photo ID

You can return the above items to any Best Buy location for a full refund to the original form of payment, store credit, or exchange.

Best Buy Returns by Mail

Pack the following items:

  • The items to return, including all original contents and packaging
  • The packing slip and/or the return form

If a packing slip wasn’t included, you may either search up your order to get a pre-populated return form or print off a blank form to fill out.

Attach a return label, include postage, and send the box via the carrier of your choosing.

Your order may have included a prepaid return label. You should next tuck the packing slip or return form into the box with your return and follow the on-screen instructions to create a prepaid return label.

Apply the pre-paid label, and then deliver the item to a UPS drop-off point. Some refunds may be subject to a restocking fee to cover the cost of returning an item.


Items on final sale and some other purchases (such as custom orders, personalized orders, and digital content included in a subscription) are not returnable at Best Buy.

Best Buy’s return policy has a full list of what can’t be returned. The returned item must also be in unused condition, without any scratches or missing packaging.

Non-returnable items

The following products cannot be returned:

  • Major appliances that are Open Box, floor models, and/or of the Miele brand
  • Service, delivery, and installation fees
  • Gift cards and pre-paid cards
  • Digital downloads (such as digital software and video games)
  • Books, magazines, and copyright materials
  • Food, vitamins, and supplements
  • Earrings
  • Intimate products
  • Personal protective equipment (PPE)
  • Seasonal holiday goods
  • Shopping bags

Holiday Return Policy

Regardless of membership status, the deadline for returning most Christmas items is now January 16, 2022.

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If you make a purchase from Best Buy between October 18, 2021, and January 2, 2022, you have until January 16, 2022, to return or exchange the item.

Holiday decorations, artificial trees, and lights, which can be activated, are not covered by this benefit.

Can I return an item at Best Buy without a receipt?

A photo ID, the credit card used to make the initial transaction, and the original receipt is all required to return an item at Best Buy.

You can return an item you bought online even if you don’t have the receipt as long as you still have the packaging slip.

What items cannot be returned at Best Buy without a receipt?

All returns at Best Buy require a receipt or other proof of purchase. It is possible to return an item without a receipt or other evidence of purchase by supplying the email address associated with the transaction.

Still, there’s a chance your claim won’t be accepted, or if it is, state sales tax and other expenses won’t be refunded.

Does Best Buy have a 30-day return policy?

Only My Best Buy Elite, My Best Buy Elite Plus, and Best Buy Totaltech members are eligible for Best Buy’s extended return policy of 30 days or more. Non-members have 15 days from the date of delivery to return an item.

In contrast to the typical return policy timeline, Best Buy has extended the return and exchange window over the holiday season this year.

You have until January 16, 2022, to return or replace anything you bought between October 18, 2021, and January 2, 2022. The sale of activated gadgets and seasonal merchandise is not included in the new deadline.

What is Best Buy’s return policy after 90 days?

Best Buy Totaltech members have up to 60 days to return most products, the longest return period available through Best Buy’s return policy. It is not possible to return or exchange any products bought after the deadline.

What is Best Buy’s return policy on open-box items?

Any unopened item, regardless of condition, can be returned to Best Buy as long as the original packing and any included accessories are present.

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You may still be able to return your purchase with a deduction for the missing goods if you do not have the original packaging or accessories with you.

What is Best Buy’s return policy for laptops?

If you try to return a laptop to Best Buy within the specified return window, and the laptop is in good condition, with all of its accessories and packaging included, and you have proof of purchase, Best Buy will accept your return.

What is Best Buy’s return policy for headphones?

If you try to return headphones to Best Buy during the specified return window, the headphones are not damaged, all accessories and original packaging are present, and you provide proof of purchase, Best Buy will accept the return.

The value of the headphones can be redeemed for Best Buy credit if they were a gift.

What is Best Buy’s return policy in Canada?

Whether you’re shopping at a physical store or online, the Best Buy return policy will apply. Read the Best Buy return policy here for a full rundown of the company’s affiliates.

Best Buy Exchange and Refund policy

Products purchased either online or in-store can be returned for a full or partial refund, or exchanged for a different model. The refund is often issued back to the original form of payment.

If you sent your return via the mail, expect it to be processed within two or three business days. Depending on your bank or credit card company, it could take up to seven days for the refund to post to your account.

If you paid more than $800 in cash or more than $250 with a check or debit card that doesn’t bear a major credit card logo, your refund will be given by check within 10 business days.


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