Chewy Return Policy
Chewy, based in Denia Beach, Florida, is a popular online store selling pet food and anything else related to pets. Chewy is everyone’s favorite pet store. You need to know the Chewy return policy before you buy anything or try to send something back.
Our guide will show you how to return, and get a refund at Chewy. The process is simple. You will find answers to all questions related to the Chewy return policy in our post. Let’s get started.
What Is the Chewy Return Policy?
Products from Chewy can be returned up to and including 365 days after the date they were bought. Items returned should be in their original packaging and unopened or past their expiration date.
You can’t give back prescription drugs. There are no exchanges at Chewy; you can only get a refund.
| Return Period | 365 Days |
| Return Method | Online or in store |
| Exchange Period | 365 Days |
| Exchange Method | Online or in store |
| Refund Period | 7-10 Working Days |
| Refund Method | Original method of payment |
How do I request a return or replacement?
their return policy is easy and worry-free. if you’re not happy with your pet supplies for any reason, you can send them back within 365 days of buying them. Send them a message with your order number if you want to return or replace something.
Prescription medications cannot be returned or exchanged. But if the medicine you got was wrong or broken, they will gladly exchange it or give you a refund, depending on the situation.
Chewy.com doesn’t take ownership of items that are being returned until they reach their fulfillment center. they may give you a refund without you having to send the item back. In this case, Chewy.com does not own the thing that was returned.
What is the status of my refund?
Your refund will be put back on your original payment method(s) in 3 to 5 business days, depending on where you bank.
How To Return A Chewy Product?
It’s easy to get started with a Chewy return as long as you follow these steps:
- Contact Chewy here
- Tell them your order number.
- Follow their instructions
Remember that Chewy’s return policy doesn’t let you return or exchange prescription drugs unless the one you got was the wrong one or was damaged.
Chewy Shipping
Order Status
Due to what’s happening worldwide, delivery times are taking longer than usual.
But remember that it will take 3 to 6 days for pet food and supplies to reach you, while it will take 5 to 8 days for prescription drugs.
You can track your order here. Here’s what you might find there:
- Preparing for shipment
It means that your order is being filled and packed. When Chewy ships your order, you’ll get an email with information on how to track it.
- Shipped:
It simply mean that your product has been dispatched.
- Delivered
You have been given your order. Orders are delivered between 8 and 10 pm on Tuesday through Saturday.
How To Cancel Chewy Order?
Because of what’s going on with Covid-19 right now, Chewy isn’t letting people change their orders.
You can only cancel your order if it hasn’t already been sent out. To cancel it, you’d have to sign in to your Chewy account, click on Orders, and then choose the product you want to cancel.
Or, you can call or email Chewy with your order number to cancel it. If the order has already been made, the only thing you can do is ask for a refund.
Return Policies As Per Their Product Line
| Product | Product condition | Return policy |
| All other products | If you are not satisfied with your purchase, just send it back | 365 days return policy |
| Prescription medication | Unless the order received is wrong or damaged there is no returning these | 365 days return policy |
| eGift Cards | N/A | N/A |
The Chewy Live Messaging Platform
This is the best way to send your Chewy items back. You can use the virtual platform and talk to a Customer Service Agent simultaneously. The best of both worlds is what you get.
First, go to the site for Chewy. Click the “Chat Now” box at the bottom of the page or the “24/7 Chat” button at the top of the screen. To use the chat feature, you will need to enter your name and the email address you used to make purchases.
When you start the chat, you’ll need to tell the Customer Service Agent that you want to return an item or items. You’ll have to tell them why you’re sending back the item or item in question.
Lastly, you must do what the Customer Service Agent says about your purchase. These will be made to fit your needs and the things you buy.
The Chewy Website
You can also directly use the website to return an item or items you bought at Chewy.
On the Chewy website, you will want to click on the tab “Message Us.” You’ll need to put in the correct information. Make sure to fill out every field that applies to move forward.
After you have put in your information, you will need to open the drop-down menu when it appears on the screen. You might have to click on a banner to see the menu. To move forward with your return, you must choose “Problem With Order or Product.”
After you choose “Problem With Order or Product,” you can choose from the list of problems. Click the issue that best describes why you want to send the item back.
Next, fill out all the information that Chewy needs to know about why you are returning the item or items.
For the rest of the process, follow the on-screen instructions and fill out all the fields as accurately as possible. To make the return process as easy as possible, you will want to complete everything as best.
Can You Return an Online Purchase to the Store?
No. Chewy doesn’t have any stores, which is a shame. It can only be bought online. Online forms are used for all returns.
How Strict is the Chewy Return Policy?
Chewy promises that all its products will make you happy, no matter what. It doesn’t have a stringent return policy. You have 365 days to return the items, which is a full year. No matter the reason, you can return a product if it hasn’t been opened, used, or changed.
Chewy Phone Line Customer Service
This last choice is good if you don’t have a computer or laptop and instead use a phone or tablet.
First, you need to call the number below 1-800-672-4399. Tell the person who answers the phone that you want to return something or something. Explain to the agent why you are coming back.
The agent will then give you a Merchandise Authorization Number. Ask the agent for this number if they don’t give it to you. Having the Merchandise Authorization Number is essential.
Lastly, do what the Customer Service Agent tells you to do. If you want to remember the steps, it might help to write them down or type them into your notes app.
Try to go through the steps with the Customer Service Agent on the phone if you can. This will help clear things up.
Chewy Exchange Policy
Chewy’s return policy doesn’t let you exchange items. The only thing that could be traded is a prescription drug. Prescription drugs can be changed if they are wrong or broken. After that, the Chewy staff will decide if you are eligible for an exchange.
Chewy Refund Policy
| Type of payment | Number of days you will get your refund in | Refund and credit policy |
| Cash | You’ll receive an email telling you the time of your refund | Refund is credited to the original mode of payment |
| Credit/Debit Card | You’ll receive an email notifying you the time of your refund | Refund is credited to the Card’s bank account |
| eGift Card | N/A | N/A |
Does Chewy Accept Returns Without a Receipt?
Since all purchases are made online, there are always receipts to be found. You can look at your order history to find out more about a purchase, or you can check your email for a permit.
If you can’t find it, talk to Customer Service online or call them. The receipt will be easy to find.
Does Chewy Accept Returns After 30 Days?
Yes! The return policy for Chewy allows up to a year, or 365 days, to be returned.
What Items Cannot be Returned to Chewy?
Most of the time, chewy can’t take back prescription drugs. Check the Exchange Policy and Refund Policy to see if there are any exceptions.
You can’t return opened items, used items, or things that aren’t in their original condition.
Chewy Covid-19 Update
Chewy’s delivery times are a little longer than usual, so you’ll need to be patient if you order from them.
Chewy Return Policy FAQs
Does Chewy Give Full Refunds?
Yes, Chewy will give a full refund to the original payment method if the product meets Chewy’s return criteria.
Can I return a Chewy product after use?
The 100% Unconditional Satisfaction Guarantee does not cover opened or used items.
How long do Chewy refunds take?
Give the refunded amount up to 10 business days to show up in the correct account.
What Is The Chewy Customer Support Number?
The 24/7 customer support number for Chewy is 1-800-672-4399.
Conclusion
➡ Chewy employs more than 12,000 people and makes $4.85 billion in gross sales annually. Many online business sites have also said that Chewy’s customer service is much better than many other retailers because it is quick and easy.
➡ I think you liked the article and found out what you wanted to know about Chewy’s return policy. Share your shopping experience in the box below.
➡ Together, we can strengthen the community and help other shoppers have a smooth shopping experience.