David Jones Return Policy (2022)

David Jones Return Policy

David Jones is one of the oldest department stores in the world. It has a wide range of designer goods which are easy to buy And if you Want Any product return to David Jones So read the full David Jones Return Policy.

David Jones has been selling designer goods of high quality since 1838. David Jones sells only the best brands and products, including shoes, clothes, accessories, and even appliances.

David Jones is one of the best places to buy high-quality designer goods because you can return them within 60 days.

And what is the David Jones return policy? Some such questions must be occurring in your mind. Well, you have come to the right place to find answers to such questions.

You will find answers to all questions related to David Jones return policy in our post. Let’s move on.

David Jones Return Policy

What Is The David Jones Return Policy?

Products bought directly from David Jones stores or the official website can be returned in-store or by mail. You will get the total amount you paid for the item or items, whether they were total price or on sale.

David Jones still has the right to turn down a return. You must have proof that you bought it, and it must be in good enough shape to sell again.

Return timeline 60 days
Return method Mail, in-store
Exchange period 60 days
Exchange method In-store only
Refund period 7-10 business days
Refund method Original payment method
Official Website David Jones

Return or Exchange Your Purchase In-Store

If you’re unhappy with your purchase, you can return it in-store or by mail (within the original country of purchase) for an exchange, refund, or repair. This is in line with Their guidelines for changing your mind and consumer guarantees.

They can’t exchange items that are sent back by mail.

Easily Return Your Purchase By Post

If you change your mind, send the item back to them by mail with proof of purchase, like the packing slip or a copy of the email that confirmed your order, and they’ll give you a refund according to their returns policy.

They can’t offer an exchange for items sent back by mail. If you want to exchange something, please come to their store.

Most items can be returned within 30 days, but you can’t produce some things.

  Post Your Parcel

Step – 1 

Send your packing slip or a copy of your order confirmation email along with the item you want to return and the address to:

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David Jones Fulfilment Centre
Dock 8, Corner of Derby &
Stubbs Streets
Silverwater NSW, 2128

They recommend you purchase postage insurance for high-value items.

Receive Your Refund

Step – 2

Once they’ve checked to ensure your return follows their rules, they’ll send you an email, and you’ll get your money back within seven business days.

What if I change my mind?

If you change your mind about something you bought, you have 30 days to return or exchange it unless it’s something that can’t be returned.

  • You show proof that you bought it.
  • The item is in a condition where it can be sold. This means that the original tags and labels are still attached, the thing is in its original packaging (if any), sealed packaging is still intact (if any), the swimwear hygiene cover is still in place (if any), and the item hasn’t been worn or used. It’s still within its expiration date.
  • All gift cards, extra items, or parts of bundled items that came with the purchase must also be returned with the original purchase. If you don’t, the value of any gift card, bonus, bundled item, or used part of a gift card you didn’t return will be removed from any refund.

It’s OK if you change your mind, but to stop fraud or abuse of their Returns Policy, they may refuse to accept items returned because you changed your mind if they have a good reason to think you have done something fraudulent or are abusing their Returns Policy for Change of Mind.

Change-of-mind rules don’t apply to returns made because of consumer guarantees or because the law says so.

What proof of purchase do I need to present?

Either must accompany all requests for returns, refunds, exchanges, or repairs:

  • Purchase/return/exchange/gift register receipt (or photocopy/photo)
  • An online order confirmation email
  • Online order – found on your My Orders page
  • Packing slip (included with all online purchases)
  • David Jones Store Card Statement
  • David Jones American Express Card statement

How long do I have to return an item?

If you change your mind, you have 30 days to return an item unless it’s an item that can’t be returned.

Can I return a sale item?

Yes, you can return your purchase in-store or by mail (in the country where it was bought) for an exchange, refund, or repair. This is in line with their guidelines for changing your mind and consumer guarantees.

Some brands must be returned to the store where they were purchased

These things can’t be sent back because you changed your mind. These exceptions don’t apply to returns made because of consumer guarantees or because the law says so.

  • Altered items
  • Blue Spinach pre-loved items
  • Custom-made and made-to-measure
  • David Jones Gift Cards and e-gift Cards
  • Earrings for pierced ears
  • eBay vouchers
  • Fresh flowers
  • Fresh food
  • Furniture
  • Mattresses
  • Personal care items:
  1. Circulation booster devices
  2. Electric toothbrushes
  3. Face masks
  4. Foot spas
  5. Hairbrushes
  6. Handheld massagers
  7. Manicure sets
  8. Sexual wellness
  9. Shaver’s
  • Personalized products
  • Pillows
  • Protectors, quilts & toppers
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How will I be refunded?

Refunds are usually given back in the same form as the original payment, except for:

For purchases made with PayPal, refunds will be given:

  • On a David Jones Returns Card for things brought back to the store
  • Items sent back by mail will go back to your PayPal account.

A David Jones Returns Card will be used to give money back for purchases made with membership rewards points or David Jones Gift Cards.

A Returns Card can be used to exchange or process returns with a Gift receipt.

Consumer Guarantees

Their products and services come with consumer guarantees required by law in Australia and New Zealand.

If you think your purchase doesn’t meet one or more of the consumer guarantees, like if it’s broken, not good enough, doesn’t match the description, or isn’t good for what you need it for, you may be able to get your money back.

If there is a significant problem, you can ask for a refund or a new one, or you can keep the item and ask for money back for any loss in value. If there is a small problem, they may fix the thing, replace it, or give you a refund within a reasonable amount of time.

If you think your purchase doesn’t meet a consumer guarantee, you can bring it back to the store or call their customer service team.

Before figuring out what you are owed, they may need to send the item to the manufacturer (or their agent) for an evaluation to confirm the problem and figure out what you are owed.

You must show proof of purchase to get a remedy under consumer law.

Can I return an item to the store without a receipt?

Spencer says again, “It all depends on the store.” “Some stores don’t need a receipt for a return, and if you want cash back, they’ll give it to you,” she says. “Other stores will gladly give you credit without a receipt.”

Can you return on-sale items?

In the U.S., all sales are final. Policies like “All Sales Final” are not against the law at the federal or state level. Retailers don’t have to accept returns or refunds as long as their policy is clear and in writing. They only have to do so when a product is broken.

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Can you return something with a gift receipt?

The names of the things bought may or may not be written down on a gift receipt. This depends on the store. With these receipts, a person can purchase and give a gift without letting on how much it costs. If the giftee needs to, they can use the token to return or exchange the item.

How Strict Is David Jones’ Return Policy?

David Jones has stringent rules about how you can return items. You must show a picture ID and proof of purchase at all in-store returns. All returned items must be in good enough shape to be sold again. David Jones has the right to refuse or deny any return they want.

Does David Jones Accept Returns After 30 Days?

Most things, yes. As of 2019, David Jones gives customers 60 days to return an item from the date of purchase. There are a few things that can only be returned within 30 days. Since the list has many designer brands, please check the David Jones website or call customer service for more information.

David Jones Return Policy FAQs

faqs 22

Does David Jones give full refunds?

Yes, David Jones will give you a full refund for items bought at the total price or on sale for the amount you paid.

Can I return a David Jones product after use?

Yes, as long as the product is in good enough shape to be sold again and meets all of the other requirements for returns listed above.

Video games and software taken out of the box can only be returned if they are broken or don’t work.

How long do David Jones refunds take?

Most David Jones refunds take 1–2 business days, but the money will show up in your account after seven business days.

Final Thoughts

➡ Even though David Jones’s return policy is strict, you have 60 days to return an item, and its transparent process makes it one of the best in the business.

➡ David Jones is one of the oldest department stores in the world. It sells high-quality items and has a good return policy.

➡ We hope you liked this article. If you liked this article, please share this article with your family and friends and if you have any questions, you can tell us in the comment box below.