Debenhams Return Policy
Debenhams Return Policy – If you’ve changed your mind about a product, Debenhams offers free and easy returns. Before You Return Your Product Read Debenhams Return Policy.
The Debenhams return policy is easy for customers to understand. You can return or exchange items you have purchased from Debenhams as long as they comply with the store’s returns policy.
Suppose you buy something from Debenhams. If you don’t like an item you buy from Debenhams, how do you return it and what is the Debenhams return policy? It needs to be known.
Our guide will show you how to return, exchange, and get a refund at Debenhams. The process is simple. You will find answers to all questions related to Debenhams return policy in our post. Let’s get started.
What is the Debenhams Return Policy?
Debenhams Returns Policy applies to goods ordered online or bought in-store at the Manchester “Beauty store” under a contract with Debenhams.com Online Limited (“Debenhams”) and interests called under a contract with a third-party seller that sells goods on their website or in-store at the Manchester “Beauty store” (a “Concessionaire Brand”).
EEA customers have 14 days to cancel an online order if they change their minds. This cancellation time begins when all of your items arrive. See “How to return an item” below. In-store purchases are not cancelable.
You may be able to return faulty goods and request a repair, replacement, or refund.
Return items within 28 days. Only in-store purchases can be returned. Online-purchased Debenhams products, including beauty, can only be returned online.
Face masks, cosmetics, pierced jewelry, swimwear, and lingerie cannot be refunded for hygiene concerns (if the hygiene or product seal has been broken or is no longer in place) unworn, unwashed items with original tags only. Your statutory rights are unaffected. Indoor fittings are required.
They reserve the right to withhold refunds and block your account (and any associated charges) from placing orders in the future if they suspect fraudulent activity, such as suspicious claims about orders placed but not received, or if they suspect you are returning used or worn items.
If you think they’ve made a mistake, Contact them, and they’ll discuss it.
| Return Timeline | 28 days |
| Return Method | In-store or online |
| Exchange Period | No exchange policy |
| Exchange Method | No exchange policy |
| Refund Period | 28 days |
| Refund Method | Original payment method |
Debenhams Return Policy For Faulty Goods
Please accept their deepest condolences if you have received a damaged or flawed product. Please visit their department so they can help you with this.
When you first get in touch with them, please give the following details to help them get this fixed for you as soon as possible:
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
You may find the product’s name and code in the email confirming your purchase.
If you use the form to get in touch with them, please have a photo of the defective product handy when you hear back, as you can’t attach it to the form just yet.
Your item must be returned to the Beauty store within 30 days of purchase.
Canceling a Contract Under The Consumer Contracts Regulations (Online Orders Only)
If you’re a customer in the UK or EEA, you can terminate your contract up to 14 days after receiving the products unless delivered across multiple days. You have 14 days after receiving the final product under the contract to cancel.
Tell us within the timeframe if you want to cancel a contract under this provision. To terminate a Debenhams.com Online Limited and Concession Brand contract, email [email protected].
You may use this form to cancel a Debenhams.com Online Limited contract, but you are not compelled to.
If you want to cancel your order but have already received it, see how to do so below. As per policy, you’ll get a full refund.
Cosmetics, pierced jewelry, swimwear, and lingerie are non-refundable (if the hygiene seal is not in place or has been broken).
All returns are quality verified; things should be new, unopened, with labels and tags attached, and delivered back in the original packing. Non-compliant returns won’t be refunded.
How Do you Return An Item & How Much Does It Cost?
Please remember that the process for returning a product depends on what you want and whether you bought it in the Beauty store or online.
How you return an item depends on whether it was sold by Debenhams or by a Concession Brand.
If you want to know if your item is from a Concession Brand, please look at our list of Concession Brands here before following one of the two steps below.
For the record, you can’t return Beauty store purchases online. You have to take them back to the store. Online-bought items can only be returned online; they can’t be taken back to the Beauty store.
For Items Supplied Under a Contract With Debenhams
Online
When you use the UK returns portal, there is no charge.
Please use a service that can be tracked and keep your proof of mailing until your refund has been processed. You have 28 days from the day you get something to send it back to them.
If you got an item that wasn’t in perfect shape, please go to their”Contact Us” page so they can fix it for you.
No packaging, no problem! Just put your things in something that you can’t see through, can be sealed, and won’t get wet. Items must still have their original tags and not have been worn or washed.
Please keep your orders separate. If you send back more than one order in the same package, your refund may be delayed.
- Pack your items back up.
- Login to our returns portal. You’ll need your order number, email address, or the last four numbers of your phone number.
- Choose how you want to return (Print returns label at home or in-store options).
- Once you’ve filled out your tax return in the portal, you can mail it. Make sure you keep proof of postage!
- Watch how your return is being tracked. When we get your item back, we’ll send you an email.
In the Beauty Store
Products bought in-store at the Manchester “Beauty store” under a contract with Debenhams.com Online Limited must be returned within 28 days with proof of purchase, such as an e-receipt or a paper receipt from the store.
they’ll process your refund or exchange right away. Please be aware that it could take up to 5 days for the money to show up in your bank account, depending on where you bank.
For Items Supplied Under a Contract With a Concessionaire Brand
Online
Please send the item back directly to the Concessionaire Brand that sold it by following their instructions on how to do so. To do this, please return the item by following the instructions on the delivery note that came with your package.
Once the Concessionaire Brand has received your package and given you a refund, they will send you an email to let you know.
They don’t have a place to exchange money, which is a shame. Just send back your item(s) and place a new order to get a replacement. Once they get the things you don’t want, they’ll give you your money back.
How Long Does It Take To Process My Return?
Once they’ve agreed to give you a refund, they’ll put the money back on the same card or another method you used to pay. This will happen within 14 days.
Please be aware that it could take up to 5 days for the money to show up in your bank account, depending on where you bank.
Can I Have An Exchange Instead Of a Refund?
They don’t have a place to exchange money, which is a shame. Just send back your item(s) and place a new order to get a replacement. Once they get the things you don’t want, they’ll give you your money back.
Beauty Store
Products must be returned within 28 days with proof of purchase, like an e-receipt or a paper receipt from an in-store purchase, and your refund or exchange will be processed immediately.
Please be aware that it could take up to 5 days for the money to show up in your bank account, depending on where you bank.
Debenhams Statement
Debenhams Retail Limited (in administration) sold the “Debenhams” brand. It is now owned by a company that is part of the boohoo group.
DRL continues to do business through real “Debenhams” stores as part of its plan to wind down. Please click here to go to the website for “Debenhams” stores, which has information about store locations and hours, customer returns, and sales going on in-store.
I Don’t Have The Invoice For My Parcel, Can I Return It?
They’ve gone paperless! You can print a return label from their website, put it on your package, and send it back to them. You can still use their site if you don’t have a printer.
When Will I Receive My refund?
They now have a 28-day return policy so an average refund may take longer than usual.
A typical refund will take up to 21 days: 14 days for you to send it back and for them to process it, plus up to 7 days to go through the banking system.
If you paid for your order with a gift card, store credit, or voucher, you would get a replacement worth the refund.
they’ll let you know what’s going on by emailing you as soon as your package returns to our warehouse and when your refund has been processed.
How Long Do I Have To Return?
You have 28 days from the day you get something to send it back to them. they’re sorry, but they can’t take returns after this time.
How Strict is the Debenhams Return Policy?
Debenhams’ return policy isn’t stringent, but it’s also not easy to get out of. You have 28 days to decide if you want to keep the item or send it back. Clothing worn washed, or damaged is not eligible for a return at Debenhams.
When you return something to Debenhams, it must be the same as when you bought it. The return policy won’t cover products that have been washed or worn for a long time.
Does Debenhams Take Returns Without a Receipt?
No, you don’t need a receipt for online purchases but one for in-store purchases. Debenhams can’t accept a return without a pass because they don’t know the date of purchase or enough about you to be sure you bought the item.
The store or website must check to see if you bought the item within the return policy time frame. They can’t prove that you purchased something without proof, like a receipt.
Does Debenhams Accept Returns After 30 Days?
No, Debenhams won’t take back any items after 28 days. After 28 days, you won’t be able to return anything you’ve bought.
Debenhams Exchange Policy
There is no exchange policy in place at Debenhams. Instead of an exchange policy, all returned items are subject to the refund policy.
You can’t exchange anything you bought at Debenhams for something of the same or less value. Instead, your money will be returned to how you paid for it in the first place.
Can I Exchange It Instead Of a Refund?
They don’t have a place to exchange money, which is a shame. Just send back your item(s) and place a new order to get a replacement. Once they get the things you don’t want, they’ll give you your money back.
Contact Debenhams Customer Service
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Corporate Office Address
Debenhams Retail Ltd
10 Great Pulteney St, Soho
London, England W1F 9NB
United Kingdom
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Debenhams Website
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Help in Social Networks
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E-mail
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Debenhams Help Center
What Items Cannot be Returned to Debenhams?
Here are some things that Debenhams will not take back. Some items can’t be returned because of hygiene, which is a big reason. Here are the things that you can’t bring back to Debenhams.
- Piercing jewelry
- Face masks
- Makeup
- Undergarments
- Swimwear
Debenhams Return Policy FAQs
Does Debenhams give full refunds?
Yes, Debenhams gives full refunds for items that are sent back. The only rule is that people who buy things online and want to send them back must pay for the shipping both ways.
Can I return Debenhams product after use?
No, if you wore the clothes outside and it is found out, you won’t be able to return them. You can’t return clothes that you’ve tried on more than once. If you try to return clothes that have been washed, you won’t be able to do so because the items must be in their original state.
How long do Debenhams refunds take?
Your Debenhams refund may take up to 14 days to be fully processed. If your refund doesn’t appear in your bank account after 14 days, you should contact customer service. Check your email to see if your refund has been approved.
Conclusion
➡ Debenhams features an easy-to-navigate return policy. Where you buy your product affects its return. Debenhams doesn’t accept returns after 28 days. After 29 days, returns are denied.
➡ Piercings and linger aren’t returnable at Debenhams. Most products that aren’t returnable say such upon purchase.
➡Debenhams only accepts returns in their original condition. Once worn or washed, clothing isn’t refundable. More than that won’t be returned.
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