Dillards Return Policy (Exchange & Refund)

Dillards Return Policy

Dillards Return Policy; Have you purchased anything from a Dillard’s store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Dillards Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Dillard’s return policy in our post.

Dillards Return Policy

What is the Dillards Return Policy?

The key feature of Dillards’ return policy is that you must return your item with the original receipt within 30 days of purchase.

The item must be returned unused and with all of its tags attached. Additionally, per Dillard’s shoe return policy, all footwear must be returned in the original packaging.

If you receive damaged goods, you can return them for a full refund or swap them. Refer to the non-returnable section for more information on how Dillards limits returns for some particular items.

What if I need to return an item?

Return Period 30 days
Return Method 1) In-store
2) Online
Contact Number 1800-345-5273
Official Website Dillards

The following items are non-returnable and non-exchangeable:

  1. clearance merchandise marked down 65% or more.
  2. Merchandise on sale with an additional discount, e.g. items marked down 25% plus an additional 30-50% discount for a limited time.
  3. Personalized merchandise. The foregoing limitations on returns and exchanges do not apply to the merchandise that is damaged, defective, or shipped in error.

You can return qualifying items from Dillards.com to the Internet Store location (address below) or to any Dillard’s store (excluding Clearance Centers).

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Shoes and electronic devices must be returned in the manufacturer’s original packaging.

The shipping address for returns is

 Dillard’s Direct,  600 Carnahan Drive, Maumelle, AR 72113

What Is the Dillard’s Mail-In/Online Return Policy?

The majority of internet shoppers use the mail-in return option. Dillard’s actually makes returning anything ordered online via mail quite straightforward.

But the primary drawback is that they cost money. By searching for your order number on the Dillard’s website, you can acquire a return label that will cost you $9.95.

To print your unique return label, just go to the website, search for your purchase number, and then follow the instructions. The minimum return label shipping fee is $9.95; next-day or expedited labels have a cost of $20 and $30, respectively.

Furthermore, if the total cost of your order is $150 or more, you will receive a free return shipping label. Additionally, if you used a Dillard’s credit card to pay, you can receive a free return shipping label with a minimum purchase of $99 in products.

Can You Return an Online Purchase to the Store?

Not everyone enjoys the inconvenience of mailing back an internet purchase. Additionally, since Dillard’s does not provide free mail-in returns to its consumers, the fees associated with mailing back goods can soon accumulate.

Fortunately, buyers have the less expensive choice of returning products to a Dillard’s in-store location after making an online purchase.

Simply locate the Dillard’s store location closest to you and bring the item you wish to return. When you contact customer care, make sure to have some kind of evidence of purchase (the original Dillard’s proof of purchase label or receipt). They can aid you in finishing your return and, if you’re qualified, issue a refund.

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How Strict Is the Dillard’s Return Policy?

The return policy at Dillard’s is very well fixed in stone. On their website’s FAQ page, they explicitly describe their policy and list any exceptions.

Items returned after 30 days are not eligible, and they won’t take anything if you can’t provide proof of purchase and preserve the item in unused condition.

Dillards Exchange Policy

By physically going to their store, you can swap your in-person or online purchases. They will initially issue a refund for your initial purchase before charging you for the new item.

You can return the item via mail as well but at your own expense. Exchanges are subject to all terms and exclusions outlined in Dillard’s return policy.


Exchange Period
30 days
Exchange Method
Online and In-store

Dillards Refund Policy

You will receive a refund for the original form of payment if you decide to return an item that you paid for with cash, a debit card, or a credit card. You must wait 10 days to get a cash refund if you paid with a check.

Any payments made through PayPal will be subject to Dillards’ store credit policy rather than a refund.

Dillard’s Refund Policy Without a Receipt

As long as you have another form of evidence of purchase, you can technically return an item to Dillard’s without the original receipt.

You can omit the receipt altogether if you still have the Dillard’s proof of purchase label attached to your item.

Does Dillard’s Accept Returns After 30 Days?

The standard return policy is that you can’t make a return after 30 calendar days have passed after the date of purchase.

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However, if the original receipt or point of sale notification states a longer return period for that item, Dillard’s will still accept returns after this time frame.

Are There Return Exceptions?

The following items are prohibited from being returned to Dillard’s:

  1. Damaged (except for items that were delivered to you in that condition)
  2. in a used state
  3. being missing a receipt (receipt or label)
  4. not having tags or having broken-off tags
  5. products on clearance that have been reduced by at least 65%
  6. Personalized or customized goods
  7. Permanently discounted items with further savings

Dillards Return Policy FAQs

How to print a return label?

Your return will cost you $8.50. To print your return label, go to Dillard’s website.

In how many days can I return my product back?

You can return it within 30 days of purchase.

Can you return to Dillard’s without a receipt?

Yes, you can request a refund and return your item as long as you have evidence of purchase.


➡ Customers may return purchases to Dillard’s within 30 days in person or by mail, although it is recommended to return your Dillard’s purchases in person. In addition, be aware of the terms of Dillard’s return policy.

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