Fitbit Return Policy

Fitbit Return Policy

Fitbit Return Policy: Fitbit is a fantastic company that creates great smartwatches with fitness monitoring capabilities. Their fantastic products monitor incoming texts, changes in heart rate, and daily steps.

But what if you get a Fitbit and discover that it’s not the ideal fit for you? Have you purchased anything from a Fitbit store? If Is there a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Fitbit  Return Policy, then you are in the right place, here is all the information you need to make a practical choice.

You will find answers to all the questions related to Fitbits’ return policy in our post.

Fitbit Return Policy

What Is Fitbit Return Policy?

The following conditions apply to Fitbit’s return policy: (please note this only applies to purchases made directly from the company via their online store).

If you are not pleased with your Fitbit for any reason, you may return it for a full refund as long as the following three requirements are achieved:

  • Your Fitbit must be returned within 45 days of shipping.
  • All Fitbit accessories and the device itself must be in good condition and be in the original packaging.
  • A return authorization number is required.


Return Period 45 Days
Return Method By Phone or Online
Exchange Period 45 Days
Exchange Method By Phone or Online
Refund Period 7-10 business days
Refund Method Method of Payment
 Official Website Fitbit 45-Day Satisfaction Guaranteed Return Policy

You have 45 days from the date of purchase to obtain a full refund if you are unhappy with your purchase for any reason.

In accordance with the terms below, you may return any Product (as defined below) purchased on, with the exception of subscription purchases like Fitstar and Fitbit Premium.

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All of the following requirements must be satisfied in order to be eligible for a refund:

  • Within 45 days after the purchase date, contact their customer service department to obtain a return authorization.
  • Please get in touch with customer service here to ask for a return authorization.
  • For a refund, you must send the Product back to Fitbit. Product(s) being returned must be in acceptable
  • physical condition (not physically broken or damaged). Your return must include all original accessories that came with your purchase.
  • Your returned product must be accompanied by the return authorization number.

Additional terms and conditions:

Until January 31 of the following year, or 45 days from the date of purchase, whichever is longer, goods purchased in November and December may be returned.

Taxes paid (such as state, customs, or VAT) and shipping and handling expenses are not refundable.

All shipping costs must be paid in advance, and you are in charge of assuming the risk of loss or damage to the returned Product(s) while they are being transported back to Fitbit.

Fitbit reserves the right to refuse acceptance of a return or impose a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher, if you return the Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase.

All Fitstar purchases are non-refundable and final. For additional information, see the Fitstar Terms of Use.

Purchases of Fitbit Premium are subject to the Fitbit Premium-specific terms. For further information, see those terms.

How To Return Fitbit Products

Here’s how to get started with your return if you’re wanting to return your Fitbit and you fit all of the criteria listed in their policy.

Your return might be started in one of the following ways:

  • On the Fitbit website: 
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Go to the returned tool, enter your order number and billing zip code, and then adhere to the procedures stated after that.

  • By phone

Give your customer care agent the necessary information when you call (877) 623-4997, then adhere to their directions.

  • Via Live Chat

Click “Live Chat” on Fitbit’s Contact Support page. Give an agent the information they need as soon as they enter the chat, then do as they say.

  • Your return authorization code should have been sent to you via the method you selected.
  • Put your Fitbit in the original box with all of your attachments.
  • Deliver to the given address

How Strict Is The Fitbit Return Policy?

We have determined that the return policy is not at all strict because you are free to return your unwanted Fitbit for any reason.

You have a generous 45-day window to return your purchased Fitbit for a refund, and they appear to be extremely understanding about it.

Fitbit Exchange Policy

At this time, Fitbit does not accept returns for its goods. Although they might have a different exchange policy, if you bought your Fitbit through a third-party shop, you might be able to trade it in for something else from their inventory.

Fitbit Refund Policy

You can return your Fitbit for a full refund as long as you complete the three criteria mentioned above. Once more, this only applies to the Fitbit website. The refund policies of independent merchants could be different from Fitbit’s.

What Items Cannot Be Returned To Fitbit?

The only circumstances in which you won’t be able to return your item to Fitbit are if you try to do so after the 45-day return period has passed, if you try to return something that has been damaged or is no longer in good condition, or if you try to return something without a return authorization code.

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Does Fitbit Have Free Returns?

We were unable to determine whether returning an item to Fitbit is free. Despite carefully scrutinising their website, we were unable to locate a response to this frequently asked question.

However, we discovered that Fitbit cannot cover your delivery expenses if you return an item for a refund.

Can I Return Fitbit Products After Use?

Yes. If you follow the return policy guidelines, you can return your Fitbit once you’ve given it a try. This means that your Fitbit needs to be in working order (as must the accessories).

It must be returned with all accessories and in the original packaging. A return authorization code is required, and returns must be done within 45 days of the original purchase.

How long is the warranty on Fitbit?

The original purchaser of a Fitbit product is entitled to a one-year limited warranty from Fitbit, which ensures that the product will be free from flaws in the materials and workmanship under regular use for a year.

Fitbit Return Policy FAQs

Does Fitbit Accept Returns After 30 days?

Yes. Following your purchase, you have 45 days to return your Fitbit to the company.

How Long Do Fitbit Refunds Take?

Additionally, we were unable to learn how long Fitbit needs to wait after you return an item before issuing a refund. We would venture an estimate that the time it would take for your funds to arrive would be roughly the industry average of 7 to 10 business days.


➡ Fitbit’s return policy is amazing. The return policy is one of the most generous for comparable products available.

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