Gamestop Return Policy

Gamestop Return Policy

Gamestop Return Policy; For devices purchased at GameStop, a variety of return procedures are available. All returns for refunds must be made within 30 days after the original purchase date, and a receipt or order number is required to be included.

There are numerous other exceptions, some of which are given here.

  • Items that are not damaged must be returned unopened in order to receive a refund.
  • Opened defective items may be returned, but GameStop has the right to decide whether or not they are defective.
  • Items that are pre-owned must be returned within 7 days after purchase.
  • Any item that is returnable must still be approved or denied by GameStop at its sole discretion.

The return rules at GameStop can be rather perplexing, but we’re here to assist! We know everything there is to know about what is and isn’t refundable at Gamestop Return Policy in 2022. Let’s get started!

Gamestop Return Policy

How Long Do I Have to Return My Item?

GameStop will issue refunds up to 30 days after purchase for the majority of eligible items. The GameStop website states that all electronics must be returned within 30 days of the in-store purchase or within 30 days of the shipment receipt for online purchases. There are just seven days for used things.

It’s vital to note that, contrary to popular belief, internet orders must be returned within 30 days of the receipt of the shipment, not the day they were delivered.

What is a Defective Product?

A product that is faulty is one that is either broken, not functioning properly, or has not performed as planned. describes three major categories of product faults. First of all, a design flaw results in product flaws and failures that are directly related to the product’s design.

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For instance, a smartwatch with an abnormally thin bracelet that does not fit a typical human wrist is intentionally flawed.

Second, a manufacturing flaw is unique to every product. This occurs when a step in the manufacturing process went wrong and led to a special flaw. This is the most typical flaw since mass-produced goods frequently suffer from shoddy manufacturing.

For instance, a manufacturing flaw would be the camera on a smartphone not working when it is first used. Finally, a product has a durability flaw if it breaks down after a disproportionately brief period of use.

This flaw is the most arbitrary because there are different expectations of usage for various products, and GameStop has complete discretion in determining the expected period of use.

For instance, a console’s fan stopping working after only a day of use is a durability flaw.

There are many different types of problems, so it’s best to ask GameStop since they are the only ones who can decide whether your goods are faulty and are entitled to a refund.

What About Returning Items Bought Online?

When purchasing from their website, you have two choices:

You can send back your item using the return postage label that was included with your order, or you can return it to any GameStop shop.

Please note that the information above applies to both in-person and online purchases. For example, in order to be eligible for a return, you NEED your receipt or packing slip.

Can I get a refund without a receipt?

Because GameStop would not refund or exchange a product without a receipt, you cannot claim a refund if you do not have your packing slip or invoice. So, to receive a refund, retain the slip safely.

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Can GameStop reject my return?

The final decision-making power to accept or reject the return rests with GameStop. Certain products from GameStop cannot be returned, including:

  1. any product returned after the 30-day delivery window has passed.
  2. anything that has been downloaded or activated digitally.
  3. Any object that is damaged or lacking components is not in its original state.
  4. Any item that is returned without a packing slip or invoice.

How Is the Refund Paid?

You have complete control over how you want to get your refund. The refund will often be sent back to the original account that made the original purchase.

You may, however, select a different bank account, receive payment in cash or in the form of store credit, or even exchange for a new item.

If it is determined that your purchases qualify for a refund, you will receive your whole purchase price, including tax and any additional fees, returned.

You have the option of exchanging this for fresh GameStop merchandise, future store credit, or getting your money back.

What If My Refund Is Not Accepted?

Although GameStop has the right to withhold refunds, this decision could be challenged in court. You have the legal right to appeal their decision if you feel that your refund should have been given but wasn’t.

However, because legal fees can add up rapidly, this process may be dangerous. Refund laws vary from state to state, therefore before doing anything, it is advised that you review the rules in your state and consult a lawyer.

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Gamestop Return & Exchange Policy

Return Period 30 Days
Return Method 1. In-store
2. By Mail
Exchange Period 30 Days
Exchange Method 1. In-store
2. By Mail
Refund Period Within 7 Business Days
Refund Method Original payment method
Holiday Policy Only offer exchange and no refund


➡ Within 15 days of the original purchase date, you may return an in-store item. A used item can be returned within seven days.

➡ You cannot return items over $500 in-store. Additionally, most online purchases have a 30-day return window starting from the purchase date.

➡ The return policy at GameStop is quite lenient. Most items can be returned within 30 days in their original condition for a full refund within 10–14 working days.

➡ You cannot swap or return an item if you have lost the receipt, though. We sincerely hope that this information is useful and enables you to make an informed decision about your in-store purchase at GameStop.

Gamestop Return Policy FAQs

What is Gamestop’s Return Policy

As long as the goods are returned within 30 days after the purchase date, you can swap them for a refund.

What is Gamestop’s return policy on Controllers?

Following an in-store purchase or shipment, you have 30 days to replace or return your controllers.

Does Gamestop have a 30-day return policy?

Yes, Gamestop has a 30-day return policy, which states that you must send your item back to them within 30 days after purchase to get a refund.

Can I return an item to GameStop without a receipt?

No, under no circumstance will Gamestop accept a return without a receipt.