Harvey Norman Return Policy – Know More

Harvey Norman Return Policy

Harvey Norman Return Policy; Most items purchased from Harvey Norman can be returned within 14 days of delivery. You can send it back and get a credit, exchange, or refund.

Have you purchased anything from the Harvey Norman store? Do you know how to return items to Harvey Norman?

And what is the Harvey Norman return policy? You must be having some such questions in your mind. Well, you have come to the right place to find the answer to such a question.

You will find answers to all questions related to Harvey Norman’s return policy in our post. So let’s move on.

Harvey Norman Return Policy

What is Harvey Norman’s return policy?

Harvey Norman is pretty open to returns, and you have 14 days after buying something to send it back if you’re not happy with it.

The return policy also changes slightly depending on the item you want to return, but the standard time frame is 14 days.

There are some terms and conditions.


Return Period 14 Days
Return Method In-Store or online
Exchange Period 14 Days
Exchange Method In-Store or online
Refund Period Within 7 days
Refund Method Method of Payment

You may see how the Harvey Norman returns policy works in practice with the following examples of commonly returned items.

Personal care, grooming, and hygiene Cannot be refunded unless faulty
Appliances Can return for 14 days
Electronics Can be born in 14 days
Sale and Clearance items Cannot be refunded unless faulty
Hardware and flooring Depending on the specific warranty
Furniture Can be returned within 14 days, except for used bedroom furniture
Bedding Pillows, mattresses, and bed linens that have been opened can’t be sent back.

Harvey Norman Return Policy for Damaged or Faulty Goods

Now more than ever, ensuring that all products leave warehouses in excellent condition might be challenging due to the high volume of orders being placed and the short turnaround time.

The company will gladly refund your money and cover the cost of return shipping if you receive a damaged item in the mail and notify them of the problem as soon as possible.

If you prefer, you can ask for an easy exchange; in this case, you’ll be requested to return the damaged item, and a replacement will be sent to you at no extra cost.

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How To Return a Harvey Norman item?

Harvey Norman offers some simple ways to get compensation. Which are as follows :

Harvey Norman Store Return

If you’re unsatisfied with a purchase, bring it back to the location from whence you made it. Bring your original receipt and packaging materials just in case the company wants to check to determine if the product has been used.

Harvey Norman Online Returns

If you made the purchase online, you can return it through the same channel and get the credit back to the same bank account. There is a standard 7-day processing time for refunds.

Follow the steps below to return a purchased item online:

  1. Log into the Harvey Norman website.
  2. Go to “returns”.
  3. If you want to return more than one item, click “Return Items” next to the item you want to return.
  4. They will send you an email with a label you can use to send the item back.

Other requirements for returns are as follows:

  • The product must be returned in the same box.
  • Products are not used
  • The item must come in a package that can be sealed again.
  • Nothing is broken on the item or in the package.
  • The box has everything bought (i.e., power cords, replacement parts, etc.)

Can you return an online purchase to the store?

You can send it back without having to make another trip to the store. The time it takes to receive a refund or return is generally reduced.

Some items from Harvey Norman and their return period:

  • You cannot get a replacement or refund for used personal hygiene products, even if they are defective.
  • There is a 14-day return policy for home appliances.
  • Within 14 days of purchase, you can get a full refund if you return any electronic item in its original packaging and with the original receipt.
  • Products on sale or clearance cannot be returned unless they are defective.
  • Return policies for hardware and flooring vary from 14 days to 1 year or 2 years, depending on the terms of the guarantee that came with the item.
  • The return period for furniture is 14 days, except for bedroom sets, which must not have been used.

What items cannot be returned?

It’s important to note that many of the following items are not returnable to Harvey Norman:

  • Beds, bedroom furniture, mattresses
  • Pillows, mattress protectors, bed linen
  • Customized and special orders
  • Items marking display or floor stock
  • EPAY software and games
  • Gift cards, SIM cards, vouchers, and recharge cards
  • Personal care items that involve grooming hygiene
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Harvey Norman Exchange Policy

The rules for making an exchange at Harvey Norman are the same as for making a return. Within 14 days of purchase, you can return or exchange your item for a different size or color.

Harvey Norman Refund Policy

 Refund Policy

As long as the item has not been opened or used and is still in its original packing, Harvey Norman will accept it back within 14 days.

Harvey Norman Repair policy

If clients get damaged or defective items, they are given the option to have them repaired. In other words, clients can arrange for a repair service to fix the product, or if that fails, they can get a new or refurbished product instead.

What if the Items Were Damaged During the Delivery Process?

Accidents happen, especially when many packages have to be stacked on top to keep the shipping schedule as on time as possible.

If your items were damaged while being shipped, you have 3 days to call Harvey Norman customer service to ask for a return.

If you have the original proof of purchase, the original packaging, and everything in the package, like the owner’s manual and accessories, these returns can be exchanged or refunded.

Does Harvey Norman take returns without a receipt?

When you return something to the store, you must show proof that you bought it. They won’t let you return the item if you don’t have a receipt. If you made the purchase online, they should be able to look at your account to see the purchase order.

Does Harvey Norman accept returns after 30 days?

No, according to the return policy, you need to send the item back within 14 days of when you got it.

How strict is the Harvey Norman return policy?

When you return an item to Harvey Norman, you must follow the store’s policies because they want you to be completely satisfied with your purchase. Items must be returned in their original condition within 14 days of purchase, with the original receipt and packing included.

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Exceptions of Harvey Norman Return Policy

Since the return policy is not overly stringent, to begin with, you can safely assume that you can bring back the vast majority of your purchases.

Unless there is a problem with the item given to you or shipped, the items listed above cannot be returned or exchanged in virtually all circumstances.

Even though they may be unused, many SIM cards and gift cards cannot be refunded. So, before you buy something, ensure you want it and utilize it.

Harvey Norman Return Policy FAQs

faqs 22

Does Harvey Norman give full refunds?

Yes, you can return any item to Harvey Norman and get a full refund as long as you follow the rules and the item is not on the list of things that can’t be returned. All of your money will be given back to you.

How long do Harvey Norman refunds take?

If you return the item to the store, you get your money back immediately. If you return the item online, it could take up to 7 days for the money to show up in your bank account after the store gets it back.

Can I return a Harvey Norman product after use?

If you want to return something to Harvey Norman, it must be in its original, unopened state. This means that you can’t get your money back if you’ve already opened and used the item. Even if you opened it, you can still return it if it was broken.

Final Thoughts

➡ You only have two weeks to return an item to Harvey Norman, a strict return policy. Other businesses give 30, or even 90, days.

➡ If you aren’t sure if you can return the item or not, you can always bring it back to the store to see if they will take it. But they have a long list of things that can’t be returned, so make sure it isn’t on that list before you try to send it back.

➡ I hope you liked this article. If you like this article then please share this article with your family and friends and if you have any questions then you can tell me in the below comment box.