Hello Molly Return Policy

Hello Molly Return Policy

Hello Molly Return Policy: Hello, Molly has a 30-day return policy. Instead of a cash refund or credit to a charge card, shoppers who return items are given store credit.

Both domestic and international returns can be sent to Hello Molly by mail. Have you purchased anything from a Hello Molly store? If Is there a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Hello Molly Return Policy, then you are in the right place, here is all the information you need to make a good choice.

You will find answers to all the questions related to Hello Molly return policy in our post.

Hello Molly Return Policy

What is Hello Molly’s Return Policy?

Your recent 30-day purchases of products are covered by Hello Molly’s return policy. The goods, however, cannot be utilized or modified in any way. This encompasses cleaning it or taking the tags off.

The 30-day window for returns under Hello Molly’s return policy begins on the day your product is delivered by the shipping company.

Additional restrictions apply to some items’ return eligibility. Cosmetics and intimate clothing are included in these exclusions.

The return policy does not cover any shipping expenses.


Return Period 30 Days
Return Method Online or by mail
Exchange Period No Exchanges offered
Exchange Method Online or by mail
Refund Period 5-7 business days (defective items only)
Refund Method Original Method of Payment

How to Return a Hello Molly Product?

Clicking here will start the return process for US customers. You should be prepared with your order number and follow the guidelines on the page. Additionally, you will require the email address used to place the order.

Remove the original address label if you’re returning your goods in their original packaging. If you are unable to erase it, you can either black it out or cover it.

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Before receiving your return label, you must pay for postage. Once you have this, attach it to the parcel that has been sealed and send it through the postal service.

Return Requirements:

  • Within 30 days of the order delivery date, goods must be returned.
  • The items must be new, unwashed, unstained, and perfume-free.
  • All tags, including any Hello Molly hangtags, must be present on merchandise.
  • No items with the label “FINAL SALE” may be returned.
  • All returns of footwear must come with the original shoe box, which must be undamaged and free of any postage labels.
  • Intimates, stockings, hair accessories, caps, earrings, personal massagers, and cosmetic/beauty items, including self-tanners, and Undercover Style Helpers cannot be returned due to hygiene concerns.

How to Return From The USA?

Within the United States, Hello Molly provides simple returns.

1. Click the Create Return link below and adhere to the prompts that appear on the screen. Have your purchase’s email address and Order ID, which starts with HMUS-, on hand.

2. To avoid delays in getting your package back to their warehouse when utilizing the original Hello Molly packaging, please make sure the original post label is completely covered or removed.

How to Return From The Rest Of The World?

1. Please save and print the return form from the link below.


  • Fill out the form and email it to them with the following:

If you don’t have access to a printer, you can just handwrite a note with the information about your order and include it.

Otherwise, there may be significant delays in processing your return since we require a way to identify it as being yours.

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To avoid delays in getting your package back to their warehouse while utilizing the original Hello Molly packaging, please make sure the original post label is completely covered or removed.

once you have completed the return form, please address all eligible returns to:

8 Hiles Street
Alexandria NSW 2015

How Strict is the Hello Molly Return Policy?

The return policy at Hello Molly is fairly stringent. Wearing, washing, smelling, or staining merchandise is not permitted. There must be no missing tags or Hello Molly hangtags.

Shoes must be in their original shoeboxes and cannot be returned if they are labeled as “Final Sale.” There cannot be any postal labels on these boxes.

The following items are not available for returns: undercover style assistants, earrings, caps, stockings, hair accessories, massagers, beauty products, and intimate clothing.

Can You Return an Online Purchase to the Store?

No, as Hello Molly doesn’t run any physical stores. Only online purchases are permitted.

Hello Molly Exchange Policy

Only store credit is available for exchanges at Hello Molly.

If you’d like to order a different size, return your things as soon as you can. If they fit the requirements for returns, you’ll receive shop credit. You can order a different size or any of our other things with your store credit.

Hello Molly Refund Policy

Returns are only eligible for store credit. Any returned items are not eligible for a refund from Hello Molly unless they are shown to be damaged. Refunds may take five to seven days to appear on your credit or debit card.

Hello, Molly needs evidence or proof of a manufacturing flaw. Photos are frequently accepted as proof.

Does Hello Molly Take Returns Without a Receipt?

Through a customer’s online account, order number, and email address, Hello Molly processes returns. The requirement for a physical receipt is not mentioned.

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Does Hello Molly Accept Returns After 30 Days?

After 30 days, Hello Molly normally does not accept returns. Defects from the manufacturer would be the exception. However, in order to guarantee that consumers receive shop credit or a refund, Hello Molly requests that customers tell them as soon as possible.

What Items Cannot Be Returned to Hello Molly?

any product that could compromise hygiene, including self-tanning lotions, cosmetics, intimate clothing, and personal massagers.

Additionally, products cannot be washed, changed, or worn. Also ineligible is merchandise that has had its original tags removed.

How Long do Hello Molly Refunds Take?

Upon return receipt, the turnaround time is usually seven days. The processing of refunds, according to Hello Molly, could take longer during times of high volume or due to sluggish shipments.

Hello Molly Return Policy FAQs

Is Hello Molly a Chinese Company?

No, it is an Australian-based company

Can I Return a Hello Molly Product After Use?

Not unless you can prove there is a manufacturer defect.

Does Hello Molly Have Free Returns?

No, and yes. Customers are not charged by Hello Molly to start and finish a return request.

The business, however, does not provide credit for initial shipping fees, pay for the return freight, or compensate for currency exchange rate disparities.

Conclusion Of Hello Molly Return Policy

Except in cases of manufacturing defects, Hello Molly’s return policy is restricted to unopened items that are still in their original packaging.

Requests for shop credit must be made within 30 days; they are non-transferable and valid for 12 months.

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