LOFT Return Policy
US clothing store chain LOFT sells clothing for women. The company is currently a subsidiary of N Inc. and is headquartered in New York City. The LOFT return policy makes it easy for users to send back items.
But sometimes the product you just bought may not be what you were hoping for and needs to be replaced.
Here is a complete explanation of the company’s return policy and you will find answers to all questions related to the LOFT return policy in our post. Please read till the end to understand it completely.
What is the LOFT return policy?
Customers can return items to Loft within 30 days, but there are some exceptions to this rule after 30 days. You can return things you bought at LOFT in person or by mail.
You can return items that haven’t been worn or washed with or without the receipt, but it’s better to have the ticket. You can get a refund by mail or in person, but you have to go to the store to make an exchange.
| Return timeline | 30 days |
| Return method | Mail, in-store |
| Exchange period | 30 days |
| Exchange method | In-store or by mail |
| Refund period | 7-10 business days |
| Refund method | Original payment method |
How do I exchange my order?
Their Quick Exchange Service will save you time. If the item you ordered doesn’t fit right and you need a different size or color, all you have to do is give them a call at 1-888-563-8444.
They’ll quickly place an order for an exchange and charge your preferred credit card, but they won’t charge you for standard ground shipping. they’ll also help you get your return to either their Online Store or the Store closest to you.
Why did I not receive a packing slip with my order?
Your package may not have a paper invoice to reduce its environmental impact. To make a return, keep the order number from your order confirmation email so you can find your order details on the site and print your return label.
Please bring your order back to the store to return it, and an employee will take care of your return. If you want to return this order, you can use the order email as your receipt. Please look at their online return policy for specifics about handling returns.
More Information About The LOFT Return Or Exchange Policy
Unworn, unclean, and faulty items can be returned by mail or online. Unwashed, unworn, and defective items can be returned or exchanged at any LOFT store, excluding maternity and swimwear. Ann Taylor, LOFT Outlet, and Ann Taylor Factory cannot accept online returns.
Returns with evidence of purchase will be refunded in an original manner of payment or as a merchandise exchange. Within 30 days of the transaction date, you’ll receive an Online E-Gift Certificate for the sender’s expense.
Returns made more than 30 days after the purchase will be refunded for the item’s current selling price as a merchandise credit or exchange.
Full-priced items can be returned or exchanged within seven days after purchase.
You’ll receive a merchandise credit for the item’s current selling price without a receipt. Final Sale merchandise without a permit cannot be returned or exchanged.
Final sale items (those ending in.77 or.88) cannot be returned or exchanged. Online returns receive an E-Gift Certificate. Valid email required.
What is the Store Return Practice?
Unwashed, unused, or damaged merchandise may be returned.
Loft-bought items can only be returned to the loft.
only loft outlet stores accept returns on merchandise purchased there.
Returns with a valid original receipt within 30 days of the purchase date are refunded or exchanged. After 30 days, returns are reimbursed or exchanged for the current selling price.
Returns with a valid gift receipt or exchange receipt made within 30 days of the transaction date will be credited or exchanged.
Returns made more than 30 days after the transaction date get the current selling price.
Returns without a receipt will be credited for the selling price on the return date.
Sold-out merchandise (ending in.44,.77, or.88 cents) cannot be returned or exchanged with or without a receipt.
To receive or redeem a merchandise credit, provide a valid ID.
Full-priced items may have one price adjustment within 7 days of purchase. Original receipts are required for refunds.
Returned checks incur a $25 or maximum legal fee. Allowable fees for returned checks with inadequate or uncollected funds can be debited electronically from your account using a bank draft.
gift cards: Ann Taylor and LOFT gift cards have restrictions. For gift card terms & conditions, see the back or ask a salesperson.
loft outlet pricing policy
“Original” or “Ticket” prices are the prices they offer, printed on their tickets. This means that they sold the items at those prices in their stores, but they may not have sold them at those prices.
The savings they are shown on their receipts for these prices may not be based on actual sales of the item at the “Original” or “Ticket” prices. Some “Original” or “Ticket” prices may not have been in effect in the last 90 days.
How do I return my order?
Returns Process
Please enter your information below to finish the return process. You can find your order number in the email that confirms your order or on your bill. You must enter your email address exactly as it was written when the order was placed.
As a reminder, you are on the website for LOFT returns. To take care of returns, you can only find LOFT orders. If you bought something from Ann Taylor, make sure you go to their site to return it.
Enter your order information to get started.
Click here to begin the return process and generate your prepaid label.
Option 1
- Follow the steps to send back the items you chose.
- Print the label to send back
- Carefully pack your item(s) in its original condition and include your printed return invoice.
- Attach your shipping label to the package and ensure no other tracking labels are visible.
- When your package is ready to be sent, please give it to your local USPS (U.S. Postal Service) carrier or drop it off at the nearest USPS location.
Option 1
Return the package on your own
- Follow the steps to send back the items you chose.
- Print the bill for the return
- Carefully pack your item(s) in its original condition and include your printed return invoice.
- Select a carrier (USPS, UPS, FedEx, etc.).
- Pay the return postage when you send the package.
- Ship to the following address:
LOFT Online Store
1901 East State Road 240
Greencastle, IN 46135
Once they get your package back, they’ll give you a refund based on their rules for returns. If you send the item back with its pre-paid return label, $7.95 will be taken out of your return credit. When the return is done, you will get an email.
Please note that if you send back items from different orders on the same return label, it may take an extra two to three weeks or more for the return credit to be processed on the items that aren’t listed on the return invoice because they will have to be looked at separately.
Note that the date of the return will be the date the return is processed for these items. Depending on how long it takes to process the return, you might get a merchandise credit instead of a full refund for how you paid for the item.
They recommend shipping each return separately and only including items listed on the return invoice. This will speed up the return process and ensure you get a full refund of the original form of payment.
They reserve the right to tell customers that they can only choose one of the above options.
Troubleshooting
Please check these details if you can’t find your return when you use the link above.
Has your entire order been delivered? If so, please wait 24 hours after your whole order has been given before starting the return process.
Is your email address the same as when you placed your order?
Is the order number you put in the same as in the first paragraph of the email confirming your order?
Are you going to the website where you put in your order? Please note that each of our brands has its website. To finish the return process, you’ll need to go to the site where you originally placed your order.
Quick Phone Exchange Orders
To save you time, they have their Quick Exchange Service. If you find that an item you ordered isn’t just right and needs a replacement in a different size or color, all you need to do is call them at 1-888-LOFT-444 (1-888-563-8444).
They’ll quickly place an exchange order, charging your preferred credit card but waiving your standard ground shipping fees. In addition, they’ll help you make your return to their Online Store or to the Store nearest you.
International Returns
Merchandise that hasn’t been worn, washed, or broken can be sent back to them by mail. Returns must be made within 30 days of the date of purchase with the original receipt.
The price paid will be refunded in the same way it was delivered. After 30 days from the date of purchase, we won’t take anything back.
Borderfree will give you a refund for the item’s original price and any duties and taxes you paid when you first bought it.
The refund will be made in the same currency and exchange rate as your original order. Please keep in mind that you will still have to pay for shipping.
Items bought online and shipped internationally through Borderfree can’t be returned or exchanged at a LOFT, LOFT Outlet, Ann Taylor, or Ann Taylor Factory Store in the U.S. or Canada.
To start the Return Merchandise Authorization, which is needed to process a return, please email them at [email protected] or call us at 614-534-2756.
I asked for an eReceipt but did not receive one. What can I do?
If something goes wrong with the system, the eReceipt will be sent as soon as the problem is fixed. they also think you should check the spam folder in your email.
If the eReceipt is there, add them to your address book to ensure they always come to your inbox. Please note that eReceipts cannot be resent at this time.
Can I use my eReceipt for a return or exchange?
Yes. You can print your receipt and bring it in with you or pull it up on your phone or tablet.
Can you look up my eReceipt for me using my email address?
they are not able to look up eReceipts right now. Please print out your receipt and bring it with you, or pull it up on your phone or tablet.
Can I send a gift receipt as an eReceipt?
Gift receipts can’t be sent as eReceipts because they can only send emails to one address at a time. The only way to get a gift receipt is to print it.
Are receipts offered in all LOFT stores?
Currently, receipts are unavailable in California, Washington, DC, Massachusetts, New Jersey, Wisconsin, or Canada. For returns and exchanges, however, all stores in the United States will accept eReceipts.
I lost or deleted my receipt but need to make a return. What can I do?
At this time, they can’t send eReceipts again. According to their return policy, you can return an item without the original receipt and get a merchandise credit for the item’s current selling price. Items sold out on the day of the return cannot be returned or exchanged.
How to Return a LOFT Item
You can return items to LOFT by mail or in person at one of their stores. It’s important to remember that you can only return items bought at LOFT stores.
Items purchased at LOFT outlet stores must be returned to LOFT outlet stores. Items bought online must be returned to a LOFT store, not an outlet.
Online Returns
You can return items by mail in one of two ways. You can ship your LOFT items using the already paid label or mail them yourself.
Only the USPS, or the United States Postal Service, can ship your item or items with a pre-paid label. You can’t send items for exchange. Follow the instructions below for each choice.
In-Store Returns
Use the locator to find the store closest to you if you want to return something in person. Remember that you can only return things you bought at a LOFT store. Purchases from a LOFT outlet store must be returned to the same LOFT outlet store where they were made.
Find the store’s customer service desk or the cash register that’s closest to you. If you can’t find customer service or a cash register, ask a staff member for help.
Tell the person working at the store where you bought the item that you want to return it for a refund or an exchange. When asked, show your photo ID and proof of purchase.
Does LOFT Accept Returns After 30 Days?
Yes! After 30 days, you can’t return something to Loft. You can return an item at any time, as long as it hasn’t been worn or washed. But you won’t get a full refund like you paid the first time. As was already said, you will only get a store credit.
What Items Cannot Be Returned to LOFT?
You can’t return online purchases to an Ann Taylor, Ann Taylor Factory, or LOFT outlet store.
Items that are on final sale cannot be returned. This is merchandise whose original price ends in.44,77, or.88.
You can’t send back items from the swimwear collection. The same is true for the maternity collection.
Refund Policy at LOFT
Most of LOFT’s refunds go back to the original payment method, and it can take a while for the company to process your return.
Please remember that banks usually need more time to process and post the transaction, so the credit may not show up until your credit card’s next monthly billing cycle.
| Type of payment | Refund and Credit Policy |
| Credit card/Debit card used while purchasing | LOFT will refund you the same way you paid for the item the first time. If you paid with a credit card, you would get a refund on that card. Costs for shipping and handling cannot be refunded. |
| Cash or Check | You will be refunded via cash |
| Gift | Merchandise credit |
LOFT Contact Details
Live Chat
Mon – Fri:
8 AM to 11 PM EST
Sat-Sun:
9 AM to 9 PM EST
Text
Toll-Free =1-888-563-8444
Toll-Free – 1-888-563-8444
International Clients
1-614-534-2756
Address
LOFT Online Store
1901 East State Road 240
Greencastle, IN 46135
Reference: www.loft.com
LOFT Return Policy FAQs
Does LOFT give full refunds?
Yes! Loft will give you your money back in full if you return the item or items within 30 days and have the receipt.
Can I Return a LOFT product after use?
No, items can only be returned to LOFT stores or LOFT outlet stores if they haven’t been worn or washed.
How long do LOFT refunds take?
Allow up to 3 weeks for the full refund process to take place.
Can I get an eReceipt for any transaction?
eReceipts can be used for purchases, returns, and exchanges, except when cash, a check, or a traveler’s check is used to pay.
Can I get a paper receipt and an eReceipt?
Yes, you can choose to get a paper receipt, an eReceipt, or both for transactions that allow it.
How long does it take to receive an eReceipt?
eReceipts are sent out almost immediately. Most of the time, you will get an eReceipt before leaving the store.
Final Thoughts
➡ If you need to return something, LOFT is one of the best places to do it. The Quick Exchange Policy makes it easy to trade items quickly.
➡ You can get a full refund if you return an item to LOFT within 30 days and have the receipt. You can return your items even if you don’t have the ticket or after 30 days. This time, it’s just for a store credit.
➡ There are many ways to return or exchange items you bought at LOFT. Try LOFT today if you want to shop at a store that cares about you even after purchasing something.
➡ We hope you liked this article. If you like this article then please share this article with your family and friends. You can do so in the comments section if you want to tell us more about your situation.