Lowe’s Return Policy

Lowe’s Return Policy

Lowe’s Return Policy; Have you purchased anything from a Lowe’s store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Lowe’s Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Lowe’s return policy in our post.

Lowe’s Return Policy

What is Lowe’s Return Policy?

If you aren’t satisfied with your purchase within the first ninety days, you can return it to Lowe’s for a full refund or exchange.

In most cases, commercial and business partners will have a full year to return an item. To make a return in person, you’ll need to have a valid photo ID.

Some items, like electronics and appliances, must be returned unused within 30 days, while others, like outdoor power equipment, can be used as long as they are in “like new” condition.

Return Timeline 90 Days
Return Method By Mail or In-store
Exchange Timeline 90 Days
Exchange Method By Mail or In-store
Refund Timeline Within 10 business days
Refund Method Original method of payment or store credit

How Do I Return a Lowe’s Product?

Lowe’s return policy consists of two options. As a first option, you can take it to the Lowe’s store’s customer care desk.


  • Take your qualifying items into any Lowe’s store.
  • Get yourself over to where the help is being offered.
  • Please present your photo identification and proof of purchase.

What is Lowe’s Return Policy Without a Receipt?

In most cases, you can get your receipt using your credit card, bank account information, MyLowe’s card, or phone number. Lowe’s may give in-store credit for the item’s current selling price for returns without a receipt.

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Lowe’s needs a photo ID for returns without a receipt. Lowe’s verifies systems. Legally, an ID or a phone number may be entered. All returns are system-approved. Lowe’s may ban returns without a receipt.

Lowe’s Return Policy Exceptions

48-Hour Return Policy

Lowe’s must be contacted within 48 hours after delivery or collection.

Major Appliances: Refrigerators, freezers, washers, dryers, ranges, hoods, dishwashers, over-the-range microwaves, cooktops, and wall ovens.

Exception: Appliances purchased with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), Lowe’s PreLoad Card (PreLoad), or Lowe’s Lease to Own (LTO) are returned within 30 days of purchase.

30-Day Return Policy

The following items must be returned “like new” within 30 days after purchase or receipt.

  • TVs and Electronics
  • Outdoor Power Equipment

Power tools such as lawn mowers, chainsaws, generators, pressure washers, string trimmers, snow blowers, chippers, edgers, tillers, earth augers, and brush cutters can be returned within 30 days of delivery if they are unused and in their original, unopened, undamaged, factory-sealed packaging.

  • Plumbing
    Water heaters
  • Air Conditioners (Portable and Window Units)
  • Liquid Paint
  • Highway Trailers

Items returned to a Lowe’s store must be unused and accompanied by the original receipt and title (if applicable).

Holiday Items

Should be brought back no later than the day of the holiday. After the holiday, all sales are final and items cannot be returned.

Nonrefundable Items

  1. Cost of labor and set-up
  2. The cost of delivery or shipment through Lowes.com (unless it was an error on Lowes’ part).
  3. Gift certificates, merchandise refund cards, and in-store credit
  4. Lowe’s or third-party gift cards; Visa® or MasterCard gift cards; or any other type of gift card
  5. Safety masks and other face coverings are no longer returnable or refundable.

Lowes Exception to the “90-Day” Return Policy

Although Lowe generally accepts returns within 90 days, there are some exceptions.

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Which are as follows:

  • If you’re not satisfied with a “special order” purchase, you have 30 days to send it back.
  • The return period for outdoor power equipment is 30 days.
  • A purchase made in the “As Is” area of the store is final and non-refundable.
  • You can return the paint within 14 days for a full refund.
  • Large home appliances have a 30-day return policy.
  • All Christmas items must be returned by December 31st of the same year.

What is the Lowe’s Exchange Policy?

Within ninety days of purchase, you can request a refund or an exchange for a new product if it turns out that the one you bought was flawed from the start.

What is the Lowe’s Refund Policy?

If you don’t want to replace it, you can always ask for a refund instead, which can be issued in the form of cash at the register, a credit to the original method of payment, or shop credit.

Purchases made with a debit card will not be refunded or credited to the card. Prepaid cards can only be used to make in-store transactions, not online.


Any tree, shrub, or perennial purchased from Lowe’s within the past year requires a receipt for exchange or refund. their return policy is 90 days for any other types of vegetation.

Who Pays the Return Shipping Charge to Lowe’s?

If you made your purchase online, you can return the item for free by using the prepaid shipping label that was included in your shipment.

In order to initiate a mail return for a product purchased in a Lowe’s store, you must first call Lowe’s Customer Care at 1-800-445-6937.

Can I Return Lowe’s Products After Use?

While most items must be unopened before being returned, Lowe’s does accept returns on a small selection of items in “like-new” condition.

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Electronics, large home appliances, paint, and plumbing fixtures are examples of things that can be returned within 30 days after purchase and given a partial refund.

Even if it’s still within the 30-day grace period, you can’t return any used outdoor power equipment or trailers.

How Strict is the Lowe’s Return Policy?

When a receipt is lost or misplaced, for example, Lowe’s may exercise its judgment about the store’s return policy.

The parameters of this discretion are typically laid forth in the returns policy, and the policy is generally adhered to. Call Lowe’s Customer Service at 1-800-445-6937 if you have any questions regarding a return that does not comply with the return policy in its entirety.

Lowe’s Return Policy FAQs

Can I Return Items on Sale to Lowe’s?

Sale and clearance items are final sale at Lowe’s and are not returnable for a refund. You should address any issues immediately with the manufacturer.

How Long do Lowe’s Refunds Take?

Lowe’s offers instantaneous monetary and in-store credit for returns. Refunds processed back to the original payment method, like a credit card, often take 5-7 business days. The return may not be available to you for up to a week longer, depending on your financial institution.

Does Lowe’s Have Free Returns?

Returns made in-store at Lowe’s are free of charge. A pre-paid shipping label will have been emailed to you if you made your purchase from Lowe’s online.


➡ Lowe’s has a generous return policy that allows you to get a full refund on most items within the first ninety days.

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