Macy’s Return Policy FAQs, Tips & Tricks

Macy’s Return Policy

Macy’s Return Policy: Have you purchased anything from a Macy’s store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is Macy’s Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Macy’s return policy in our post.

Macy’s Return Policy

What is Macy’s Return Policy?

Most items purchased from Macy’s can be returned within 90 days for a full refund or exchange as long as they are unused and in their original packaging. There are a few kinds of things that cannot be returned, and there are a few time periods in which returns are not accepted.


Return Period 90 Days
Return Method In-Store or by mail
Exchange Period 90 Days
Exchange Method In-Store or by mail
Refund Period Within 14 Days From Purchase
Refund Method Method of Payment
Official Website Macy’s

Conditions for Macy’s Return Policy

Macy’s return deadline has been extended to January 31, but there are several conditions that customers should be aware of:

  • All shipping and delivery costs are final and cannot be refunded.
  • Stores are the only acceptable locations for returns of items purchased from them.
  • If you are not satisfied with a product you purchased online, you can send it back to the seller via mail or bring it back to the store where you made the purchase.

How Do I Return Online Purchases via the Mail?

They have a technique they term “Easy Return.”

If you wish, you may send back any item purchased from via UPS.

Visit this page and follow the easy instructions.

Who Pays Return Shipping Fees?

All online purchases purchased at Macy’s can be returned at no additional cost to the customer.

It is not possible to return in-store purchases through the mail or UPS.

When Returning Gifts, What Should I Know?

With the gift receipt, it’s simple to do this.

In the event that you are not completely satisfied with your purchase, you can return it to any Macy’s store and receive full compensation.

You’ll have to make an argument without a gift receipt, and associates at your local Macy’s may or may not be sympathetic.

See also  Schuh Return Policy and Exchange Policy

Any attempt is better than none. Do not be discouraged if you are denied entry; simply list your stolen goods on eBay.

How Do I Return a Macy’s Product?

You have until the end of January to return any unwanted holiday gifts at Macy’s. One of the best things about shopping at Macy’s is their generous return policy.

Remember that you can only return items bought in a store where you originally made your purchase. Nonetheless, you can return an item bought online at any Macy’s store or by following the instructions on the company’s website.

Step 1: Look Up Your Order

You can find your order in two ways:

  1. Sign in to your Macy’s account and Find the purchase you wish to cancel in your account’s order history.
  2. Simply type in the order number that may be found at the top of your invoice or email confirmation. It is imperative that you note if this purchase was a gift when using this technique.

Step 2: Print the Confirmation Page and Mailing Label

Select the item(s) you wish to return from the order details page, then print the confirmation page and mailing label.

Step 3: Pack and Ship Your Items

Carefully pack your belongings. Include all manuals, cables, and other extras that came with the product. Be sure to include the confirmation page with your order.

Fix the label on the box, and drop it off at any UPS location to send it off for no cost.

Macy’s will instantly issue a credit once they have received the returned goods. Depending on your bank’s policies, it may take some time before you see the change in your account.

How Strict is Macy’s Return Policy?

Store credit may be issued in lieu of a cash refund at Macy’s discretion if you are unable to produce the original receipt. Aside from the exceptions specified in the return policy, it is generally followed.

What is Macy’s Exchange Policy?

In-store exchanges are possible if you bring your return there. It’s possible to reorder the identical thing and have it shipped to you again if you send it back via regular mail.

See also  Forever 21 Return Policy

What is Macy’s Refund Policy?

You can get your money back in the same way you originally paid for it as long as you have the original receipt, packing slip, or return label.

This will be refunded to you in the form of cash if you paid for it in-store with cash, or it will be reimbursed to the card used for the original purchase.

Macy’s will give you store credit for the value of your returned gift. To obtain this, please present either the return label, a gift receipt, or the bridal register number.

Discretionary store credit at the lowest price for the item held within the previous 180 days may be issued in the absence of a receipt.

Does Macy’s Accept Returns After 30 Days?

However, there are a number of exceptions to the 90-day return policy for products purchased from Macy’s. Personal care goods, gowns, and watches must be returned within 60 days. Products bought at Finish Line must be returned within 45 days.

You have 30 days from the date of purchase to return your online area rug, smartwatch, select maternity brand, LensCrafters product, lighting item, or item from Backstage, Burberry, Louis Vuitton, or Last Act.

Any item purchased from Fur Vault must be returned within 15 days. Items from Longchamp, Tous, and Gucci, as well as tech accessories, must be returned within 14 days. Rugs purchased in-store can only be returned within the first week.

Macy’s Return Policy Exceptions

Storewide special orders from Alexandre London, food and drink, and the Macy’s Beauty Box are all final sale and cannot be returned.

Apple Products 14 days
Rugs Bought Online: 30 days
Bought In-store: 7 days
Beauty Box Non-returnable
Bridal Salon By Demetrios Non-returnable
Cosmetics/Fragrances 180 Days
Designer brands 14 days
Gourmet food and wine Non-returnable
Jewelry & Watches 30 days
Small Electronics 30 days

How Long do Macy’s Refunds Take?

Macy’s has an instant return policy for all of its stores. Mailing your return to Macy’s can take up to 10 business days before your account is credited.

If your return is being deposited into your bank account, it may take up to a week before the money is actually accessible.

See also  Home Depot Return Policy (2022)

What is Macy’s Return Policy Without a Receipt?

In case you were wondering, you can return something to Macy’s even without the receipt. If you lose the receipt for your purchase, they will still try to help you out by issuing a refund or exchanging the item.

If you have the original packing slip, the return label, a shipment or order confirmation email, the registry number, or the card used to pay for the item, they can look up your purchase details in their system.

Are All Returns Free?

Macy’s does not offer free returns on the following items: food, gourmet gifts, gift cards, lamps, mirrors, wall art, beauty boxes, furniture, area rugs, and beds.

International orders do not qualify for free returns. However, you can get a full refund on everything else you send back.

What If I Made an Online Purchase via PayPal?

The procedure for returning an item paid for with PayPal is straightforward. Your PayPal account will be credited once we receive your return package via regular mail.

Macy’s Return Policy FAQs

Can I Return Macy’s Products After Use?

Except for “gently used” fragrance and cosmetic goods, Macy’s accepts returns only if the item is unused and still has the original tags attached.

Who Pays the Return Shipping Charge to Macy’s?

Macy’s will pay for the return shipping if you use the prepaid return label. You will be responsible for the cost of return postage if you attempt to return any of the above-mentioned items.

Will Macys accept return after 180 days

Those who wish to return things to Macy’s for a refund or exchange must do so within the 90-day period beginning on the date of purchase.

How to Contact Macys Customer Service?

The  Customer Service number of Macy’s is 800-289-6229.


➡ Macy’s offers a fair return policy with 90 days for most items, and customers can make the most of their purchases by familiarizing themselves with Macy’s various return conditions in their item catalog and using their procedures.

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