They hope you’ll love what you’ve ordered, but if you’re not happy with something, returning it is easy and free:
You can return any item within 28 days, even ones that were on sale or bought with a discount. (Your 28-day period begins on the date printed on your receipt or when you receive or pick up any online purchases.)
Items must be in their original condition and have never been worn. Items bought online must be returned with a valid dispatch note or a valid receipt or proof of purchase for in-store purchases.
All refunds will be sent back to the original payment method and in the original currency (unless otherwise stated).
Please note: They can’t take back items that have been sent back after the above deadline, or that are worn or in a state where they can’t be sold. Any items you send back after this time will be sent back to you.
How to return my order?
Returning your order is free and easy. The quickest way to get a refund is to bring your items and return the form to the store. To make a return with Royal Mail, Collect+, or InPost, you only need your order number and email address.
You won’t find a return label on your dispatch note. If you want to send something back, you’ll have to make one online. Make sure your order number can be seen on your package.
Because of the coming strikes, Royal Mail returns may take a lot longer than usual. If you can, you should use another one of their return options. Find all the options for returns here.
How do I return a Branded Item?
If you buy a branded item from them online, you can’t take it back to a New Look store. You can send mail back to them for free (find out how to do this below).
Here is a list of all the “Brands they Love” ranges.
Before you buy a product that is covered by this policy, you will see the message below (highlighted) on the product page:
They will also put the name of the brand at the beginning of the item’s name, like “Naa Naa Red Floral Bardot Dress,” and the brand’s logo will be in the corner of the item’s image.
Can I return sale items?
Yes, you can!
they can’t take back items that have been sent back after the deadline below, or that are worn or in a state where they can’t be sold.
For sale items purchased online
When you buy something on sale online, you can get a full refund by mail or in-store within 28 days. It’s easy and free to return items.
For sale items purchased in-store:
When you buy something on sale in a store, you have 28 days to return it with a valid receipt for an exchange only. Look for items on sale in the store that are marked down with a “red pen,” i.e.,
Please note: The above options for returns only apply if you’ve changed your mind. They don’t affect your legal rights as a consumer, such as your right to cancel or return items that are broken or not as described, or your general right to return most online purchases under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
You can return any item within 28 days, even ones that were on sale or bought with a discount. Your 28 days start on the date you got your order or picked it up. Any items you send back after 28 days will be sent back to you.
Items must be in their original condition and have never been worn. Items can only be sent back if they have a valid dispatch note (online purchases).
If you Made Your Purchase in-store
You can’t bring the things you bought in their store back to our warehouse.
You can return any item within 28 days of buying it, even ones on sale or purchased at a discount.
If you buy something on sale in a store, you have 28 days to return it with a valid receipt for an exchange only.
Items must be in their original condition and have never been worn.
You must have a valid receipt or proof of purchase to return an item.
All refunds will be made using the same payment method and currency as the original transaction.
What are the refund exceptions for purchases?
They can’t give refunds on pierced jewelry, cosmetics, or face coverings because they aren’t clean. We can’t give refunds on swimsuits or briefs if the original packaging has been opened or the hygiene seal has been broken.
They also can’t exchange or refund fragrances that have been taken out of their original packaging. This doesn’t change any of your legal rights.
They’re sorry, but unless the product is broken, we can’t take back or refund personalized or perishable items, gift food, or products with alcohol.
You can only make an exchange in the store; you can’t send it back to the warehouse. Online purchases of third-party brands (see list) can only be returned and refunded through the warehouse.
They can’t take back any items that have been returned after 28 days (learn more here) or that are worn or in a state where they can’t be sold.
When you return a PayPal purchase in-store, your money will be put on a New Look gift card.
Use Multi-Retail vouchers to buy something (i.e., Love2Shop, One4All, Shopping Centre vouchers). When you get a refund in the store, it will be put on a New Look gift card.
Can you return an item within 30 days?
Under the Consumer Rights Act, if something is broken, you can return it and get your money back. You will get a refund automatically if you return it within 30 days. If you don’t, the store can fix or replace it.
When it comes to returning food items or items that have alcohol in them, New Look has very specific rules. The company can’t take these items back or give money back unless they are broken.
Exceptions Of New Look Return Policy
Because of health and safety concerns, New Look does not accept returns on pierced jewelry, makeup, or facial covers.
They don’t accept returns on swimwear or underwear briefs if the original packaging or hygiene seal has been broken. If the whole package has been opened, they won’t be able to exchange or return the scent.
Unless the product is broken, New Look won’t take back or give a refund on goods that have been customized or used up.
Products from third-party brands that were bought online can only be returned and paid back through the warehouse.
You can only return things in the stores. You can’t take something back to the warehouse.
New Look won’t take back any items that have been worn or aren’t sellable and have been sent back after the 28-day return period has passed. If you pay with PayPal, you will get a New Look gift card as a refund.
New Look Return Policy FAQs
Does New Look give full refunds?
New Look does, in fact, give full refunds back to the way you paid. You should give yourself about three weeks to get your money back.
Can I return a New Look product after use?
No, you can’t return an item to New Look after you’ve used it. The item must be in its original condition and not have been worn.
Does New Look take returns without a receipt?
No, you can’t return something to New Look without a receipt. When you return something to New Look, you need to bring the receipt with you.
➡ You should be able to easily return your New Look product as long as you have the receipt, don’t use it before sending it back, and contact the company within 28 days.
➡ It’s also important to remember that New Look has a large online presence and a strong customer service team, so if you have any questions about how to make a return, you can always contact them.
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