Old Navy Return Policy – Everything You Need to Know

Old Navy Return Policy

Gap Inc., an American company, owns Old Navy. Old Navy sells trendy clothes and accessories. It has something to do with GAP, Banana Republic, and Athleta. Recent changes to the Old Navy return policy have made it a bit more strict, but the policy is still good for returning clothes and accessories.

The question here is how do you return the purchased item and what is the Old Navy return policy? It needs to be known.

Our guide will show you how to return, and get a refund at Old Navy.

The process is simple. You will find answers to all questions related to the Old Navy return policy in our post. Let’s get started.

Old Navy Return Policy

What Is The Old Navy Return Policy?

Old Navy lets you return items for refunds or exchanges in person or online. The returns are free in-store and, in some cases, online, but there are some restrictions.

Items must be sent back within 30 days of being bought or shipped. The only way to return some things you bought online is by mail.

Return timeline 30 days
Return method Mail, in-store
Exchange period 30 days
Exchange method In-store or by mail
Refund period 7-10 business days
Refund method Original payment method

How to Return or Exchange Old Navy Items?

They hope you like what you bought, but if you don’t, they’re happy to take a new order or give you your money back. Returns and exchanges are free when you use a prepaid return shipping label (only for online purchases) or in-store returns.

At Gap, Old Navy, and the Banana Republic, you have up to 30 days from the date of shipment to return or exchange items by mail. At Athleta, you have up to 60 days from the date of shipment to return or exchange items by mail.

Items from Gap, Old Navy, or the Banana Republic that you want to return or exchange must be sent back to us within 30 days of the date they were shipped (60 days for Athleta).

To Return Items by Mail

(1) Identify items and create a mailing label

To get started with your return, use Their interactive returns process to make and print a UPS label that is already paid for.

(2) Prepare your package

If possible, pack your return in the original box and include your packing slip (generated via the interactive returns process).

Attach your shipping label to the package and ensure no other tracking labels are visible.

(3) Ship it

When your package is ready, drop it off at your nearest UPS location.

To Exchange Items by Mail

Get in touch with them to order a replacement. This ensures you get the item you want and get credit for any discounts you may have used. (Must you first find the right thing? Start looking around.
Return the item using the directions in “To return items by mail,” above.

To Return or Exchange Items in a Store

Items from Gap, Banana Republic, Old Navy, and Athleta can be returned to the store where they were bought. For example, you can return something you bought on Gap.com to a Gap store but not to an Old Navy store.

Their Factory and Outlet stores can’t take back items that were bought online. For instance, you can’t return the Banana Republic online purchase to a Banana Republic Factory store.

Note: Items marked “Mail only” must be sent back by mail. First, look at the email that confirms your order.

Do the following:

  1. Find a store location near you.
  2. Bring the item to the store in the package it came in, along with either your shipping confirmation email (printed or on your phone) OR the credit card you used to buy it.
  3. Tell someone working in the store that you want to return the item.
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Make sure to tell the salesperson that you are returning a gift. See “Returning or exchanging a gift” for more information.

Contact your local store or us directly if you have more questions about how stores handle returns.

To Return or Exchange Items Purchased From More Than One Brand

You can buy things from Gap, Old Navy, Banana Republic, and Athleta all at once, and it’s just as easy to send them back.

Let’s say you need to return a pair of pants from Gap and a shirt from Old Navy that you bought together and had delivered in the same package.

For a return: Pack both items in their original packaging into the same box if you can. Then, use their interactive returns process to make a UPS shipping label, and packing slip already paid for.

See “To return items by mail” above for more information on how to do a return.

For an exchange: If you want to exchange one or both of the items in the above example, you must call the brand’s order line  “Contact before sending the return.

This gives you the best chance of getting the replacement you want and lets you get credit for any discounts you use. See “To exchange items by mail” above for more information on how to do an exchange.

To Create a Mailing Label for a Return

Use their interactive returns process to make a U.P.S. shipping label that is already paid for.

If you’d rather, you can send the item back to this address with the postage already paid:

100 Gap Inc. Direct Gateway
Groveport, OH 43125

Ensure your packing slip is there (generated via the interactive returns process). You should also write down your delivery tracking number to find it again.

Note: They do not accept C.O.D. deliveries. If you don’t use our pre-paid shipping label, you’ll have to pay for shipping yourself. They also don’t give back the original shipping and handling costs.

Returning Or Exchanging a Gift

Did you get a gift that doesn’t fit, or is it the wrong color? they can help you return it or exchange it for a gift card for the same amount you paid for it.

When you use their prepaid return shipping label, it’s free to return or exchange a gift. their Options gift cards can be used at Gap, Banana Republic, Old Navy, and Athleta in-store and online.

Note: When you return a gift card, the value goes back to how you paid for it in the first place, like a credit card.

To Return a Gift By Mail

(1) Get the gift invoice ready

  • Select the Gift checkbox
  • Write the number of each item you’re returning and the reason code in the columns to the right of each item.
  • Write the name and address of the person you want the gift card sent to in a clear place on the page.
  • Cut off the top of the bill and keep it for your records.

(3) Find or create your shipping label

Look for a return label that has already been paid for in the delivery package. Do one of the following if there isn’t one:

  • Check your package to see if there is a prepaid label for sending the item back. You can use their interactive returns process or call Customer Service if there isn’t one.

(4) Package your items securely

  • Put your finished bill in the box. If you can, use the package it came in.
  • Attach the label for mailing to the package. Make sure that no other labels are showing.

(5) Ship the package

When your package is ready, drop it off at the nearest UPS location.

To Exchange a Gift By Mail

  • Get in touch with them to order a replacement. This guarantees that you’ll get the thing you want.
  • Follow the “How to return a gift by mail” steps above to send back the item.
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To Return Or Exchange a Gift In a Store

  1. Items from Gap, Banana Republic, Old Navy, and Athleta can be returned to the store where they were bought.
  2. For example, if you got a gift from Gap.com, you can take it back to a Gap store but not an Old Navy store.

Note: Items marked “Mail only” must be sent back by mail. First, check your bill.

  • Find a store location near you.
  • Bring the item and your invoice to the store.
  • Tell a salesperson you want to return a gift you bought online and would like the value put on a gift card.

Is The Shipping Fee Charged For Exchanges?

Exchanges are free. Please see their “To exchange items by mail” instructions here.

I Received An Item As a Gift. How Can I Receive a Refund?

If you return a gift with a gift receipt or invoice, you’ll get a gift card for the amount you paid for it. If a gift is returned without a gift receipt or invoice, the current selling price will be put on a gift certificate that will be sent to the customer by mail.

Can I Return or Exchange Items From One Brand In a Different Brand’s Store?

If you want to return or exchange something at one of their stores, you must do so at a store that sells the same brand as the item you bought. So, if you purchased something from Gap.com, you can’t take it back to an Old Navy store.

I Am Interested In Purchasing An item that is marked as “Final Sale” on the website, or I have just purchased an item that is marked as “Final Sale.” What does that mean?

Final Sale items cannot be returned or exchanged by mail or in stores.

I would like to return an item that I bought with rewards earned from a Gap Inc Credit Card / Rewards Program. What happens to my rewards?

If you return something you bought with Reward Points, the dollar value of the reward(s) for that item(s) will be converted to Reward Points and added to your Gap, Banana Republic, Old Navy, or Athleta account within the subsequent two billing cycles.

If you didn’t use your account or if your account is closed, the dollar value of the Reward Point(s) assigned to the item(s) returned will not be refunded or credited.

Returns depend on the store’s return and exchange policies. There may also be some additional rules.

Extended Holiday Returns Policy

Items bought online or in stores between October 24, and December 24 can be returned by January 15, or 30 days from the date of shipment for online purchases or the date of purchase in stores, whichever is later.

If you bought something online and want to return it by mail, it must arrive at their facility by January 15 or 30 days after it was shipped, whichever comes first. Please give the mail 5-7 days to get back to you. There must be proof of purchase.

Old Navy Refunds and Credits

Most refunds are given back in the same way they were paid.

For exchanges, you must return the item and buy the new item in a second transaction. See How to Return Items by Mail for more information.

Can You Return Things To Old Navy Without a Receipt?

Can you return things to Old Navy even if you don’t have a receipt? You can return a gift even if you don’t have a receipt or gift receipt. You’ll get a gift certificate for the item’s current selling price.

Does Old Navy Accept Returns After 30 Days?

Old Navy may take back items for store credit after 30 days. You can still try to return an item after 30 days for store credit, but it’s up to the salesperson or manager to decide. So you might not get any help, depending on who you ask.

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Does Old Navy do Free Returns?

Refunds require proof of purchase, so include the invoice with your item. You can send items back to Old Navy for free, and you have 45 days from the purchase date. If your item isn’t marked “mail only,” you can bring it back to the store.

Old Navy Return Policy Clearance

Are Clearance and “Final Sale” Items Returnable? Clearance items are returnable but final sale items are NOT returnable.

Old Navy Return Policy Changed

They used to let you return an item for up to 45 days, but as of May 1, 2022, they only accept returns made before 30 days.

Old Navy Return Policy Sale Items

According to Old Navy’s return policy, you can’t return items on the final sale. You also won’t be able to return or exchange these items, so be sure you want to buy them before you get to the cashier. TIP: If you believe a mask, it’s yours to keep.

Old Navy Return Policy Without Tag

Even if the item doesn’t have a tag, you can return it to Old Navy if you haven’t worn it for a full day.

Old Navy Return Policy Underwear

They don’t accept returns on Old Navy Boxer Brief Underwear for Men or any other product in the innerwear category because it’s not good for your health.

There is no way to return or get a refund for the same thing. Once you’ve paid for your order, you can’t change or cancel it.

Old Navy Return Policy Damaged Items

Things that are broken can be sent back at any time. Refunds require proof of purchase, so include the invoice with your item. You can send items back to Old Navy for free, and you have 45 days from the purchase date.

Old Navy Return Policy How Many Days

At Gap, Old Navy, and the Banana Republic, you have up to 30 days from the date of shipment to return or exchange items by mail. At Athleta, you have up to 60 days from the date of shipment to return or exchange items by mail.

Old Navy Contact Details

Call Toll-free

800-653-6289
(from inside the U.S.)

614-744-3908
(from outside the U.S.)

Please dial 711 for relay service.

Regular call hours are daily, 7 am-1 am ET

Old Navy Return Policy FAQs

How long do I have to return or exchange an item I bought online?

Returns/exchanges must be received within 30 days of the ship date.

How can I receive a refund for my order?

You need to show proof of purchase for a refund, like the shipping confirmation email or the credit card you used to buy the item.

Can online items be returned to a store?

Yes, unless the item says “Mail Only” or was bought through Shopify, Instagram, or Facebook.

Are there limitations on returning specific merchandise?

Swimwear and Masks. Final sale items cannot be returned or exchanged.

Can I return an Old Navy product after use?

Yes, at least in theory. It must be in the same condition as when you bought it and come in the same box.

How long does Old Navy Refund take?

Please give refunds up to 10 business days to be processed and deposited into your account.

Can store items be returned by mail?

No

Conclusion

Old Navy return policy is pretty good as long as you haven’t worn or washed your items. I hope that this information about how to return items to Old Navy makes it easy and stress-free for you to do so.

➡ If you know these things, you can be a savvy shopper and know which items you can and cannot return to Old Navy.