Peloton Return Policy, Exchange & Refund Policy

Peloton Return Policy

Peloton Return Policy: Have you purchased anything from a Peloton store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Peloton Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Peloton’s return policy in our post.

Peloton Return Policy

What Is Peloton Return Policy?

Peloton’s return policy is quite typical. If clients are dissatisfied with their Peloton bike, they can return it for a full refund as long as the return takes place within 30 days of the delivery date, according to their website.

The policy further states that for the return to be accepted by Peloton, the bike must be in like-new condition.


Return Period 30 Days
Return Method Online
Exchange Period 30 Days
Exchange Method Online
Refund Period Within 5-7 Days
Refund Method Method of Payment

How To Return My Peloton Bike

If you find that your Peloton bike isn’t the proper fit for you, you may start the return procedure, according to the Peloton website, by phoning their hotline at 1-866-679-9129 or by chatting online at

A representative will ask you to choose a time that works for you to plan the pickup of your Peloton bike during your contact with them.

How Strict Is The Peloton Return Policy?

The Peloton has a somewhat tight return policy. They strictly follow the 30-day restriction, and you won’t be able to get your money back if you try to start a return outside of that window.

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When Does the 30-Day Period Start?

You may also be wondering when the thirty-day period actually begins. Is it from the time it was delivered or from the time you first placed the order? Knowing this will help you make the most of the trial.

The 30-day trial period, thankfully, doesn’t actually begin until the Peloton is delivered. That implies that you don’t need to rush to return it. Before deciding to send anything back, really give yourself an opportunity to consider if you like it.

Do You Have to Pay Before the Trial Starts?

It’s crucial to understand that payment is required before the trial period may start. Therefore, it differs from a standard trial in which a company collects your credit card information but does not charge you until the trial is over.

Make sure you have adequate funds in the account you decide to use before signing up for the 30-day trial with this offer. However, if you decide to return it, your money will be credited to your account.

Peloton Refund Policy

At present moment, the Peloton Refund Policy is the same as the return policy. Essentially, the only way to get a full refund is to start the return of your Peloton bike or merchandise within 30 days of the delivery date.

Peloton refers to the entire process as a “free trial period.” You won’t be able to get your money back if you try to return it after this period has passed.

Does Peloton Have Free Returns?

As long as it is within the time range, free returns are offered, according to the Peloton website.

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However, they do mention that due to the size and weight of their bikes, they are unable to reimburse customers for any shipping costs incurred in order to receive their bikes.

However, there are a few geographical exceptions to this rule.

If you reside in Alaska, Hawaii, Puerto Rico, or the United States, for instance, You are not even qualified for the home trial offer if you live in the Virgin Islands or any other place that can only be reached by ship.

This implies that regardless of the time period, your Peloton purchase is not returnable if you reside in one of these locations.

The Peloton website states that “Home Trial is not given to those in remote locations and other select places in the Provinces of Ontario, Saskatchewan, Edmonton, Manitoba, Alberta, and British Columbia.” if you reside in Canada.

Quebec, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, New Brunswick, Nunavut, Yukon, and the Northwest Territories are the only provinces where home trials are not available.

Peloton Exchange Policy

Peloton does not yet have an exchange policy. However, according to some internet resources, you can start an exchange for specific Peloton products by getting in touch with customer care via one of the ways mentioned above.

Can I Return Peloton Products After Use?

After utilizing the products, you can return your Peloton items as long as you do so within the 30-day home trial grace period.

The peloton makes keen to point out, however, that products must be returned in pristine condition and that any damage will necessitate paying a restocking fee.

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Can Everyone Take Advantage of the 30-Day Trial Period?

Unfortunately, you must be approved in order to benefit from this trial period. Where you live has a significant impact on eligibility.

You cannot use the 30-day trial if you reside in a remote place where they are unable to send out personnel.

In essence, it depends on whether you live in a delivery region. Unfortunately, they are unable to offer the 30-day trial if you don’t.

Peloton Return Policy FAQs

How do I return my Peloton?

To start a return, call our Support team at 866-679-9129.

Will Peloton refund my full shipping fee?

Yes, if you live in an eligible delivery area they will refund your full shipping fee.

How Long Do Peloton Refunds Take?

The Peloton website states that after receiving your shipment, your refund will be applied to the original payment method within 5-7 business days.


➡ Peloton offers a 30-day “trial” period to qualified customers. Just keep in mind that, if you’re eligible, the 30-day trial period doesn’t start until the day your product is delivered. This gives you more time than you should.

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