Petsmart Return Policy – Complete Guide

Petsmart Return Policy

Petsmart Return Policy: Petsmart is a one-stop shop where pet owners may buy all of their pet’s needs and accessories, as well as brand-new animals! They provide a vast selection of products online and in-store.

Have you purchased anything from a Petsmart store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Petsmart Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to the Petsmart return policy in our post.

Petsmart Return Policy

What Is Petsmart Return Policy?

Customers may return merchandise to Petsmart for a full refund within 60 days after the original purchase date as long as they have the receipt.


Return Period 60 Days
Return Method In-Store or online
Exchange Period 60 Days
Exchange Method In-Store or online
Refund Period Within 30 Days From Return
Refund Method Method of Payment

Returning Online Purchases

You can return a product for the full purchase price if you’re not happy with your purchase (minus the shipping, handling, gift wrap, and other charges). The item has to be in its original packing.

Petsmart By Mail Return Policy

Include the packing slip with the item in a safe and secure package for delivery (retain a copy for your records). Attach the accompanying RETURN mailing label, then send the product using a traceable, insured method.

Petsmart  In-Store Return Policy

Bring the item in its original packaging and the packing slip or the shipment confirmation email as evidence of purchase to any PetSmart store if you want to return something you bought online, on the PetSmart app, or through the DoorDash app.

If the transaction was made using a credit card, the card used to make the purchase is necessary in order for your return to be credited to the same card (minus the cost of shipping and gift wrapping).

You’ll get a merchandise return card for the appropriate sum if you didn’t use the same credit card that you used to make your purchase, if you used a method other than a credit card to pay for your order (like PayPal), if you ordered something for same-day delivery, or if you used the DoorDash app.

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Cards for returns of merchandise cannot be exchanged for cash but may be used for subsequent in-store purchases. Only in-store returns are accepted for orders placed for same-day delivery, orders placed using their “Buy & Pickup” online service, and orders placed using the DoorDash App.

Prescription pharmaceutical items and special orders cannot be returned to their locations. Use their Store Locator or dial (888) 839-9638 to find a retail outlet close to you.

Returning Products Purchased at a PetSmart Store

If you’re unhappy with a product you bought in the shop, just bring it back to any PetSmart location in its original packaging and in brand-new or saleable condition.

Returns or Exchanges With a Receipt:

  1. From the date of purchase, receipts are good for 60 days.
  2. A cash refund will be given if the purchase was made with cash.
  3. If a check was used to make the purchase, the relevant amount will be refunded after a 10-day waiting period from the date of sale, either with a merchandise return card or cash.
  4. The original credit card used for the purchase will be credited, or a merchandise return card will be issued for future use in-store. Cash refunds for debit card purchases will be given.
  5. A merchandise return card will be given if the original card is not accessible or if you paid with a method other than a credit card for your purchase (such as PayPal).
  6. A gift card refund will be sent along with a merchandise return card if the purchase was made with one.
  7. Any positive balance will be repaid in the original form of tender when exchanging a product.
  8. Cards for returns of goods cannot be exchanged for cash.

Returns or Exchanges Without a Receipt or With a Receipt Older Than 60 Days:

  • Any business will provide a merchandise return card for the most current selling value if you bring the item in with a valid ID. Any positive balance will be returned in the original form of tender in the event of an exchange.

Petsmart Return Exceptions

To return or exchange any of the following items with a value of $10 or more, you must have a valid receipt:

  • Electronic merchandise, such as collars, fencing, and training items
  • Grooming tools
  • Filters or pumps
  • Non-prescription pet medication or vitamins

Returning Products Purchased Online With a Payment Method Other Than a Credit Card

Bring the goods in their original packaging and the original receipt or invoice to any PetSmart store if you want to return an item that you bought on using PayPal or any other payment method besides a credit card.

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A merchandise return card for the right amount will be sent to you. Cards for returns of merchandise cannot be exchanged for cash but may be used for subsequent in-store purchases.

How To Return My Petsmart Products

Any products you bought from Petsmart in-person or online can be returned to a Petsmart location along with the receipt or invoice and the original packaging.

Additionally, you can return your online purchases for a full refund (less shipping, handling, and gift-wrapping fees). This procedure can be started online to obtain a shipping label.

Petsmart Exchange Policy

Most products at Petsmart are returnable (not a prescription medication, however). Any retailer will accept exchanges, and they will credit any positive balance that remains to the original payment method or a gift card.

You will be asked to pay the difference in price at the time of checkout if the item you are exchanging costs more than the original item you bought.

Petsmart Refund Policy

With a valid receipt, you can request a refund using the original payment method that you used to make the transaction. Otherwise, gift cards will only receive refunds for the amount of the current offer at the time of your return.

Does Petsmart Accept Returns After 30 Days?

Yes, you have 60 days from the date of purchase to return your purchases to Petsmart for a full refund. You can still return an item after 60 days have elapsed for a refund, but the sum you get will be based on the item’s current sale price at the time of the return.

Does Petsmart Have Free Returns?

Petsmart always offers free in-store returns, but in most circumstances, it also provides free online returns. All you need to do is start the return procedure online and print the provided shipping label.

When you get the return label, attach it to the boxed item and deliver it to your local shipping company.

Who Pays For Returns On Petsmart?

You will get a free shipping label covering the return costs if you start the return process on the Petsmart website. You will be responsible for paying the postage costs and will not be compensated for them if you choose to return the item without using this shipping label.

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Can I Return Damaged Items To PetSmart?

Yes, you may return a lot of broken or damaged things to Petsmart as long as you have the original packaging and you do it within 60 days of your purchase with a receipt. There are a few exceptions to this, though, and you can read about them all in the sections above of this article.

Can PetSmart Look Up My Receipt?

Yes, you may access your order history, including receipts, through this account as long as you have a Petsmart account and used it to make your purchase.

Without a Petsmart account, the business cannot locate your receipt unless you have an order number from an online purchase you completed.

Petsmart Return Policy FAQs

Can I Return Opened Items To PetSmart?

Yes. Petsmart will accept items that have been opened as long as they are sent back in their original packaging.

Can I Return Petsmart Products After Use?

You are welcome to return any item to Petsmart as long as it is undamaged.

What Is PetSmart’s Return Policy For Live Animals?

If you buy a live animal from Petsmart and decide you need to return it, you can do so for a full refund within 14 days.

What Is PetSmart’s Return Policy For Fish?

You have 14 days from the date of purchase to return the fish you bought from Petsmart, just like you may with other live animals.

Can I Return An Item Without The Box At PetSmart?

No, you won’t be able to return anything to Petsmart if you don’t have the original packaging for it.


PetSmart is a very convenient way to get your pet supplies. One of the best aspects of shopping there is the excellent return policy that the business offers.

As we all know, pets can be finicky. If you have a receipt and want to return something, you can do so within 60 days under the PetSmart return policy. After 60 days, you can also return, but only for store credit.

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