Primark Return Policy – Returns on Damaged Items

Primark Return Policy

Primark Return Policy; Primark will refund or exchange any unworn, unwashed, and tag-attached items returned within 14 days after purchase. Some opened or broken products cannot be returned due to health rules.

Have you purchased anything from a Primark store? If there is a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Primark Return Policy, then you are in the right place, here is all the information you need to make a useful choice.

You will find answers to all the questions related to Primark’s return policy in our post.

Primark Return Policy

What is Primark’s Return Policy?

Given that Primark only exists as a brick-and-mortar establishment, its return policy is simple.


Return Period 28 days
Return Method Visit Their Store
Contact Method Visit Their Contact us Page
Official Website Primark

How Can I Return At Primark?

You can’t shop at Primark online. Even though they have a website, ordering from it will not result in you receiving any shipping or delivery services.

Return At Primark

You can browse their selection and make a purchase at their shop. Primark’s return page specifically mentions that they do not accept refunds or exchanges via mail at this time.

Remember that you can return an item to the store where you originally bought it. If the product you bought doesn’t work, you can return it to the store where you bought it and get your money back or a replacement.

Please check that the item you are returning meets all of the requirements listed in the Primark return policy before sending it back.

Do I Need a Receipt to Return Damaged Items?

Primark’s return policy is quite standard in that you need to show your receipt to receive your money back or make an exchange.

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But if your product has a genuine quality control issue, this won’t apply. You can return the item to the store for a full refund or exchange if this is the case.

Can You Return an Online Purchase to the Store?

At the present time, Primark does not provide an online store. That means you can only buy from, and get your money back from, a real-world store.

How strict is the Primark Return Policy?

Primark has a tight policy on returns after 28 days unless you can provide proof of an exceptional circumstance. If you’re self-isolating throughout Covid to keep yourself and others safe, you’ll need to show that your time away from society doesn’t conflict with the 28-day window in which you can go back in.

It is recommended that the return policy details be included on the receipt.

There are exceptions to the usual 28-day return policy. You will not receive a complete refund, though. After the initial 28 days, most stores only accept returns for store credit or an exchange.

The store manager has the last say on whether or not a return or exchange is permitted, so providing this evidence may not be enough.

Primark Extended Holiday Return Policy

During the winter holidays, customers can return their purchases to any Primark store for free. You have until January 31 to return or replace your purchase if you made it after October 12.

Keep in mind that the standard Primark return policy terms and conditions apply to returns made after holidays as well. To do this, you must have the original sales receipt and the item must be in a resalable condition.

Non-Returnable Items

Non-Returnable Items

While Primark’s return policy allows for the return of most products, the following are not returnable for reasons of health and safety.

  • Brief or boxers
  • Piercing Jewelry
  • Unsealed health and beauty products
  • Gift cards
  • Swimwear where the hygiene seal is removed
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Primark Exchange Policy

Returns and exchanges are both acceptable at Primark. With regards to trades, no further regulations apply. You can return something to the retailer and get a refund or swap it for something else.

Primark’s exchange policy is the same as their standard return policy (28 days, the same as it was when you bought it).


Exchange Period 28 Days
Exchange Method Visit Their Store

Primark Refund Policy

When you bring an item back to the store, you’ll get your money back in the same way you paid for it. If you paid using a debit or credit card and want a refund, you can get it back on the same card as long as the cardholder is there.

If not, they’ll propose a swap. Primark’s return policy states that it may take 5-10 business days for a credit or debit card issuer to process a return.


Refund Period 5-10 days
Refund Method Original Form of Payment

How long will it take for a refund to go back to my bank card?

Funds owed to you should show up on your bank statement within 5-10 business days. Please be aware that they have no control over the time it takes card issuers to process refunds.

Can I Return a Primark Product After Use?

Unwashed or worn products cannot be returned. All tags must be intact and the things must be new. These goods are final sale and cannot be returned or exchanged for any reason.

Please get in touch with customer support if you suspect a defective product. You can return or exchange a defective product online, but you can also take it to a physical store if you prefer.

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Primark Overview

Primark, based in the United Kingdom, also has stores in the United States. Beginning in June of 1969, Arthur Ryan established it.

The company’s administrative heart is located in Boston, Massachusetts. Paul Marchant runs the business as CEO. As of the year 2021, Primark will have 400 outlets.

Although Primark now has an online store, you must physically visit the store to purchase items.

Primark Return Policy FAQs

Does Primark Take Returns Without a Receipt?

Without a receipt or other kind of purchase verification, Primark does not accept returns.

Does Primark Give Full Refunds?

Unworn, unwashed, and with original tags, Primark will gladly return your purchase price in full. Underwear and swimwear without a hygiene seal cannot be returned for a refund, nor can gift cards. Similarly, piercings that have been removed cannot be restored.

Do I need a receipt to return a faulty item to Primark?

No. You don’t need a receipt to request a refund or exchange if a defect in manufacturing was the cause of your purchase.


➡ Primark’s returns are easy. You can return or exchange a purchase within 28 days. You can request it at a nearby Primark.

➡ Since there’s just an in-store exchange option, you can return the item in one visit. Only qualified items are returnable. Primark can reject used returns. The above article has more details.

➡ I hope you liked this article. If you like this article then please share this article with your family and friends and if you have any questions then you can tell me in the below comment box.