River Island Return Policy (2022)

River Island Return Policy

River Island Return Policy: River Island is a well-known company that sells some of the hottest clothes in the world all over the world. It is also known for having good customer service, such as being able to handle returns.

When it comes to returns, River Island has a simple process that lets customers go to a store or start a return online, with only a few exceptions.

The question here is how do you return the purchased item and what is the River Island return policy? It needs to be known. Our guide will show you how to return, and get a refund at River Island.

Our post will answer all your questions regarding River Island’s return policy. So no need to worry. And our post also includes River Island Login and River Island Customer Service etc. Let’s get started.

River Island Return Policy

What is River Island’s return policy?

River Island’s return policy says that items can be sent back within 28 days of being delivered or bought in the store. All items that are being sent back must be in their original packaging.

There are some exceptions to the return policy, and customers can’t return things like beauty products and underwear.

Always keep in mind that anything you return needs to be clean, unworn, unused, and still have the tags on it. When you return something to River Island, you will also need the original receipt or confirmation email of the purchase.

Return Period 28 Days
Return Method In-Store or online
Exchange Period No Exchange Policy
Exchange Method In-Store or online
Refund Period Within 7 Days
Refund Method Method of Payment
Official Website River Island

Are There Any Items I Cannot Return?

They cannot process returns or exchanges for the following items:

  • Food
  • Underwear
  • Swimwear without the hygiene strip
  • Grooming products
  • Pierced jewelry
  • In cosmetics, if the hygiene seal has been broken

Please put all gifts, home goods, and electronics back in their original packaging, unless they are broken. This doesn’t change any of your legal rights.

Do I Need To Pay For My Return?

Using the return portal in the UK is free. When you get your order, you have 28 days to send it back to them. For international returns, you will need to use the returns portal to pay for your return.

When you use the portal to make a return, you will get a return label. Please use the address label that was given to you.

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If you write your own address on the label, your refund may be delayed and you may have to pay import VAT and a customs duty charge.

When Will I Receive My Refund?

They do everything they can to get your refund back to you as quickly as possible, but it can take up to 35 days for them to get your refund and process it.

When your return gets to their UK returns facility, it will be processed within 12 business days. Once the refund has been made, they will let you know by email.

Can I Return Multiple Items From Different Orders In The Same ParceL?

They suggest that you keep your orders separate because sending back items from different orders in the same package could slow down the refund process.

Can I Exchange An Item?

At the moment, they can only exchange online purchases in their UK stores (excluding their Jersey and Isle of Man stores).

Unfortunately, if Klarna was used to paying for an online order, they can’t change it in-store. Don’t forget to keep your confirmation of shipment email as proof of purchase.

Why Have I Not Receive A Full Refund?

Follow the steps below to find out the status of your order and see if your return has been processed at their distribution center. This will show the items that have been processed as a return.

River Island login

  • Go to the ‘My orders’ tab
  • Select the order you wish to view

The status will be changed to “Returned” once your item has been processed as a return. Your statement will show your refund between 1 and 10 days after it has been processed, depending on how long it takes your payment provider to process refunds.

Why Do I No Longer Have A Return Note?

Please choose one of the following ways to finish your return. Go to your account and create a return for the online order you want to send back.

Take the items you want to return to the store where you placed the order. Use their store locator to find stores near you and find out when they are open.

Can I Return If I’ve Paid By Gift Card, Paypal, Or Klarna?

Yes, but keep in mind that you have 28 days from the time your order is delivered or picked up. Your original payment method will be refunded for the full amount of the items you sent back.

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Online orders that were paid for with Klarna Pay in 3 cannot be changed in stores.

Can I Track My Return?

Yes, returns can be tracked if you use our returns portal and trackable return service. If you sent your return through our returns portal, you should have gotten an email with a link that says “Track Status.

” Click on the link to get the latest information on how your return is being tracked. If you use a service that can’t be tracked, make sure to keep your proof of postage.

Can I Get A Refund IfThe Price Has Changed Since I Ordered It?

As an online business, its prices change based on what’s in stock and what people want to buy. they won’t give you the difference back in this case.

Do You Refund Delivery Charges?

In some cases, like if your whole order was broken or wrong, or if your order was canceled because of the Consumer Contracts Regulations, your delivery charge will be refunded. Click here to learn more about the Consumer Contracts Regulations.

What Happens If My Card Is No Longer In Use?

If you follow the steps below, you can change any of your account information:

  • Sign in
  • Select the ‘My orders’ tab
  • Select the Payment & Billing tab
  • From there you can delete your old card details.

Can I Return Or Exchange An Item I’ve Received As A Gift?

Even if you have a River Island gift receipt, you don’t have to worry. they’ll still give you an exchange or refund as long as it’s been 28 days since you received or picked up the item. A River Island Refund Card will be used to put the money back into your account.

How Long Do I Have To Drop Off My Parcel Once I Have Created My Return?

Once you’ve filled out a return through the returns portal, you have 14 days to drop it off. The faster you drop out, the faster you get your money back.

Does River Island accept returns after 30 days?

After 30 days, River Island doesn’t accept returns.  In fact, the company doesn’t accept returns after only 28 days.

This means that you have less time to start the return process than with most other companies, especially since River Island is a UK company, and if you are an American customer, you need to think about how long it takes to get a product from the UK to the US.

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Exceptions Of River Island Return Policy

The following goods are not eligible for refunds or exchanges:

  • Food
  • Swimwear that does not have a hygiene strip
  • Grooming supplies
  • Cosmetics when the hygiene seal is broken
  • Pierced jewelry

Any gifts, home goods, or electronics you want to return must be in their original packaging unless they are broken.

Can I return an item after 28 days?

“By law, I have 28 days to get my money back.”

Unfortunately, this is not true. Shops don’t have to give you your money back unless the item is broken. Retailers don’t have to give you a refund if you change your mind about buying something, but some will if it’s in their policy. This could be in the form of money or gift cards.

Contact River Island Customer Service

River Island Phone Numbers

Call – 44 344 576 6444

Call – 44 303 123 1113

Corporate Office Address:

River Island Clothing Co. Limited

Chelsea House, Westgate

London, England W5 1DR

United Kingdom

Other Info (opening hours):

Other Location:

1 Curtain Place,

Curtain Road, Shoreditch

20 Woodstock St,

Mayfair, London W1C 2AN

Fen Street, Magna Park,

Milton Keynes,

Buckinghamshire MK17 8EW

Mailing Address:

45 Leather Lane,

London EC1N 7TJ United Kingdom

River Island Return Policy FAQs

faqs 22

Where is the headquarter of the River Island Return Policy?

London, United Kingdom

Can I return a River Island product after use?

No, you can’t return an item from River Island that you’ve already used. All River Island items that can be returned must be clean, unworn, and still have their tags on them.

Does River Island take returns without a receipt?

River Island does not allow a return without a receipt.


➡ As long as you start the return process within 28 days, River Island will be able to take back most items as long as they haven’t been worn, still have their original tags, and you have the receipt.

➡ Just keep in mind that the company is international, so the process may take longer.

➡ I hope you liked this article. If you like this article then please share this article with your family and friends and if you have any questions then you can tell me in the below comment box.