Sephora Return Policy

Sephora Return Policy

Sephora Return Policy: Have you purchased anything from a Sephora store? What if the item you purchased has a problem or defect?

If this is the case, you’re not sure how to return an item and what the Sephora return policy is, then you’re in the right place, here’s all the information you need to make a good choice.

You will find answers to all questions related to Sephora’s return policy in our post. So let’s move on.

Sephora Return Policy

What is Sephora’s Return Policy?

According to Sephora’s return policy, items can be returned within 60 days after your transaction. As long as you have your receipt on hand, the exchange policy further stipulates that you may swap your goods for a different one in-store.

During the holidays, they extend the time for returns, and you can return items either in-person or online.

This post will go into great length regarding how to return things to Sephora, how rigorous their policy is, and other frequently asked questions about doing so.

The same regulations apply if you made an in-store purchase, with the exception that you must return to the shop with the undamaged, unopened product and a receipt rather than filling out a Return Request as you would for online purchase.


Return Period 60 Days
Return Method Online or in-store
Exchange Period 60 Days
Exchange Method Online or in-store
Refund Period 7-10 business days
Refund Method Original Method of Payment
Official Website Sephora

 Sephora Return Policy

Sephora welcomes you to return new or gently used products for a full refund to your original mode of payment if returned within 30 days of purchase, in most situations, if you are not entirely happy with a Sephora purchase or gift for any reason.

Returns made between 31 and 60 days following the date of purchase are eligible for store credit or online credit (if sent back to them via mail) (if returned in-store). You need to have a receipt in order to finish the return.

Please read the information below to learn more about our return, refund, and exchange policies for purchases made on, on third-party marketplaces, in Sephora stores, and orders placed through Instacart or Shipt. Products must be exchanged in brand-new or pristine condition.

In all cases, Sephora has the right to restrict returns or exchanges and monitors return activity for abuse. All refund-related Beauty Insider points and spending will be eliminated when the transaction is completed.

At Sephora’s discretion, all returns are subject to verification and approval. To confirm your identification, they can ask you for a driver’s license or other official ID. and Third-Party Marketplaces Purchases

You can easily return anything you bought from or from a third-party marketplace for FREE to any Sephora store for quick processing, or by mail, if you use their pre-paid return shipping label they regret that, unless the return was the result of their error, they are unable to reimburse your original shipping costs, if any.

If you are mailing in your return, please allow 30 days for processing. Once your refund has been processed, you will get an email confirmation. The transaction may take time to reflect in your financial institution.

Sephora In-Store Return Policy

Credit/Debit the refund issued to your card used for the purchase
Instacart a credit or debit card of your choice
Klarna a credit or debit card of your choice
Sephora Gift Card another Sephora gift card
JC Penney Credit Card Sephora gift card
Paypal Sephora gift card
Sephora Online Credit store credit available for use in-store (not online)
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The purchase price will be returned to the credit or debit card of your choosing if Sephora receives your brand-new or gently used item within 30 days of your original purchase date and you bought it with Klarna or Afterpay.

You MUST continue paying Klarna or Afterpay in accordance with the terms of the original contract otherwise this refund WILL NOT be applied to your Klarna or Afterpay account.

The purchase amount will be converted into a Sephora store credit that may be used at Sephora stores but cannot be used on if you bought with Klarna or Afterpay and Sephora receives your new or gently used item between 31-60 days of your purchase.

You MUST continue paying Klarna or Afterpay in accordance with the terms of the original contract otherwise this refund WILL NOT be applied to your Klarna or Afterpay account.

Please bring one of the following when returning new or gently used items to a Sephora store: the original packing slip, the order confirmation email from, the order on your mobile device from, or your Beauty Insider information.

The way your return is handled will be decided by this refund and exchange policy. No products will be eligible for a refund, exchange, or credit if they cannot be verified in our system.

Third-party marketplace returns of Sephora items

More than 60 days after the date of purchase, items from or third-party marketplaces cannot be returned by mail or in-store and will not be refunded.

Items that are shipped to Sephora outside of the return period, are not brand new or gently worn, lack an original packing slip from Sephora, or weren’t bought there may not be reimbursed back to you or returned to you.

Orders or items that are reported missing or damaged, and they have a good faith belief that they were sent to a parcel forwarding firm, will not be eligible for replacements or refunds.

For purchases made on or Sephora products bought on third-party marketplaces, Sephora is unable to allow exchanges by mail; however, they are pleased to swap your new or gently used product in any of their store locations within 60 days of purchase.

The information provided above regulates the return of your purchase on or your Sephora purchase on a third-party marketplace if there is a disagreement between the return policy and procedures listed on the Sephora original packing slip and the information provided above.

Online Purchase Return Procedures

Here are two quick ways to return an item from an order placed on or another online store: Returns by Mail

  • Indicate which products will be returned and why using the aforementioned link.
  • Include the original Sephora packaging slip with your purchases.
  • Put your return item in Sephora packaging and the manufacturer’s box (if available).
  • If not, make sure to send your return in a sturdy box or envelope to prevent damage while in transit.
  • Use the link above to print the FedEx Mobile Return Code or the Prepaid Return Label (if available).
  • Deliver the parcel to one of the designated FedEx drop-off locations.
  • When your refund is processed, you will get an email confirmation.
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Processing returns and crediting your account or issuing an online store credit can take up to 30 days. Please be aware that it can take longer for the transaction to reflect in your financial institution.

Mail-in returns are not accepted for items bought from Sephora shops, Buy Online Pickup in Store purchases, Same Day Delivery orders, or items ordered from Sephora on Instacart or Shipt.

Gift Cards, some Sephora Favorites Kits, and a few personal care products are final sale goods that cannot be returned by mail or in-store. Returns to Store Location

Visit any standalone Sephora shop to return a brand-new or gently used item within 60 days after purchase if you bought it from or a third-party marketplace.

Please include the credit or debit card you used to place your order, as well as the original packing slip from Sephora.

Gift Returns 

Call 1-877-SEPHORA (1-877-737-4672) to set up the gift return under your account if you are returning a Sephora gift that you received by mail and do not want the reimbursement to go to the buyer.

You can utilize your refund at any time on in the form of online store credit. To redeem your online store credit, call us at 1-877-SEPHORA (1-877-737-4672).

Sephora at Kohl’s Returns

There are no eligible purchases from a Sephora at Kohl’s location that can be returned or exchanged there. Please bring your item back to a Kohl’s Sephora location.

For a refund, Buy Online orders that were picked up at a Kohl’s store must be returned to a store within 60 days. Please give the return up to 10 business days to appear on your account.

Orders that must be picked up at a Kohl’s location cannot be returned at a Sephora location, through the mail, or beyond 60 days.

Sephora inside JCPenney Returns

No returns or exchanges are accepted for purchases made from a Sephora Inside JCPenney location in a Sephora store. Please bring your purchase back to a JCPenney or Sephora store.

How to Return Sephora Products

Within 60 days of purchase, customers can mail new and gently used products to Sephora or return them to one of their local stores.

Simply bring the item(s) you wish to return to the store, and a staff member will process the return and issue a refund.

Having said that, depending on when you return the item, you will receive your money in a different manner:

You can get a complete refund to your original payment method for anything returned within 30 days after purchase. Your refund will be applied to the credit or debit card you used to make the purchase.

Your refund will be given to you in the form of a Sephora gift card if you paid using PayPal, Sephora gift cards, online store credit, or a JCPenney card.

You will receive a refund for any returns you make between 31 and 60 days following your purchase in the form of a Sephora store credit. Any physical store will accept this, but not the company’s website.

To begin your return via mail, go to the website. Print all of the required documentation, pack your return and travel to the closest drop-off place.

Call 1-877-SEPHORA (1-877-737-4672) to set up your gift return account if you’re filing a gift return.

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How Strict is Sephora’s Return Policy?

Sephora’s return policy is less restrictive than other stores’ in terms of strictness. Sephora offers a 60-day return policy instead of the customary 30-day term.

Additionally, the business accepts products that are both new and gently worn, reducing the likelihood that your return request would be denied.

Sephora Exchange Policy

The exchange policy for Sephora is directly related to the general return policy. You can swap the item in-store as long as you return your new or gently used item within the 60-day return window.

You can exchange your items through an online exchange by simply starting the return process. Having said that, exchanging goods in person will be far faster than doing it online.

Sephora Refund Policy

You have 60 days to ask for a refund for any new or gently used items you bought from a Sephora store, Sephora online, or another third-party vendor.

The amount of your refund will vary depending on how you originally paid and when you returned the defective item.

You can get a complete refund for returns made within the first 30 days of your purchase in the form of a Sephora gift card, an in-store merchandising credit, or your original means of payment.

You will receive in-store credit for refund requests submitted between 31 and 60 days from the date of purchase; online transactions are not included.

Does Sephora Take Returns Without a Receipt?

If you don’t have your receipt, Sephora can still find your transaction by checking up your Beauty Insider account or the card that was used.

If the employee is unable to locate your transaction history, an in-store credit will be given to you in place of a refund to a card.

Does Sephora Take Returns After 30 Days?

While many companies only allow returns within 30 days of the purchase date, Sephora will accept returns up to 60 days afterward.

The payment method you used and the window of time you have to return the item will, however, determine how you will be refunded.

What Items Can’t be Returned at Sephora?

Comparatively speaking, Sephora has a relatively lax return policy. It’s improbable that they will refuse your request for a return given that they accept opened and carefully worn merchandise.

It’s unlikely they’ll accept a return of a product that obviously appears to have been used a lot.

Sephora Return Policy FAQs

How Long do Sephora Refunds Take?

Depending on your method of payment, refunds at real Sephora outlets are processed instantly or within 24 hours. Sephora advises customers to wait 30 days from the date their package is mailed before checking their refund.

Does Sephora Have Free Returns?

Returns made in-person or online at a Sephora location are free. There are no shipping or handling charges.

Can I Return Sephora Products After Use?

Sephora accepts all products in new or gently used condition.

Conclusion Of Sephora Return Policy

➡ Comparatively speaking, Sephora has a far more accommodating return and exchange policy.

➡You’re much more likely to have an easy experience returning Sephora products than anywhere else because of their 60-day return policy and acceptance of gently worn products.

➡ I hope you liked this article. If you like this article then please share this article with your family and friends and if you have any questions then you can tell me in the below comment box.