Steve Madden Return Policy

Steve Madden Return Policy

Steve Madden Return Policy: Have you purchased anything from a Steve Madden store? If Is there a problem or a defect in the item you bought?

If this is the case, you are not sure how to return the item and what is the Steve Madden Return Policy, then you are in the right place, here is all the information you need to make a good choice.

You will find answers to all the questions related to Steve Madden’s return policy in our post.

Steve Madden Return Policy

What is the Steve Madden return policy?

Anyone who made an eligible purchase from Steve Madden has 30 days from the date of purchase to return those items.

However, products marked as final sale or on clearance, masks, mask filters, earrings, gift certificates, and any other accessories without a tag no longer in place are not eligible for returns.

We’ll explain the Steve Madden return policy in this article, along with the procedure for requesting a return. We’ll also address some additional frequently asked questions about the procedure for returning things to Steve Madden.


Return Period
30 Days
Return Method
In-store & Online
Contact Number
Official Website
Steve Madden

How to Return a Steve Madden Product

You can start the process by submitting a return request in a few different ways. Requests can be submitted online or at the nearby Steve Madden location. The actions you need to do will vary depending on your preferences and the return option you select.

Steve Madden Return Policy In-Store

You can return the items to your neighborhood Steve Madden store (excluding Colorado, Utah, and Savannah, GA locations).

According to the Steve Madden return policy, items may be returned provided they have not been worn and are in their original packing with the packaging slip.

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Returning an item purchased online is also permissible in-store. Bring your goods and the sales receipt to the counter, where their staff members will help you with the return procedure.

Steve Madden Return Policy Online

Steve Madden considers client satisfaction. The procedure can also be finished at the convenience of your home. The process is facilitated by the online return policy.

You don’t have to worry about finding a steve madden store and bringing your merchandise there.

  • Enter your Steve Madden account information.
  • Choose the item you want to return.
  • the shipping label to be printed.
  • Drop off at a FedEx store close by.

Make sure the item is in the original packaging and that no parts are missing before delivering it.

How Strict is the Steve Madden Return Policy?

The 30-day window during which you can return unworn/unused merchandise is very much the same as what other well-known businesses have.

The requirement that the item you’re returning be unused makes SM seem to be stricter with this policy than other retailers.

Masks and mask filters, sale products, jewelry, and accessories without tags are all immediately excluded from return eligibility.

Steve Madden Exchange Policy

The return policy for Steve Madden is directly related to their exchange policy. You can only exchange new items that you bought from a Steve Madden store or their official website.

You may either get shop credit to spend on new merchandise when exchanging for a different item or a refund that is applied to your original payment method.

If you bought the item online, remember to bring the shipping label and the packaging with you when you bring it in for a return or exchange.

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Exchange Period
30 Days
Exchange Method

Steve Madden Refund Policy

All complete refunds that Steve Madden accepts will be applied to your original payment method. Any returned, unused items will receive a complete refund.

Steve Madden Refund Policy

If you are returning an item in-store, your original purchase should be refunded to you within 24 hours. On the other hand, after the defective item is received, you ought to see a refund for an online purchase appear.


Refund Period
Up to 5 business days
Refund Method
Through Original Mode of Payment

Steve Madden Return Policy Without Receipt

Do not be concerned if you misplace the product’s receipt. Customers can now return anything without a receipt thanks to Steve Madden’s return policy.

Since they don’t have the receipt, they must visit a nearby happy returns bar and provide the email address or order number.

They will review the specifics of your product and examine its state. After it is finished, the refunding procedure will start.

Steve Madden Return Policy with Happy Returns

Deliver the item to a local happy returns location. You must always have your order number or email address on hand. They ask for one of them when you give your product to the joyful return bar.

They can trace your product thanks to this. The refund procedure starts as soon as the goods get to their warehouse.

Does Steve Madden Accept Returns After 30 Days?

After 30 days, you are not permitted to return your SM goods, per the return policy. In the event that you want to return something, associates can simply locate your information in the system throughout this 30-day term.

Can I Return a Steve Madden Product After Use?

All Steve Madden items must be unworn and unused when being returned. All non-clearance, non-mask, and non-ineligible items may be returned after 30 days of purchase as long as they haven’t been used.

See also  REI Return Policy, Exchange & Refund Guide

Steve Madden Return Policy Exceptions

When it comes to returning a Steve Madden purchase, there are some exclusions. The Steve Madden return policy will be made clear by these exceptions. There are the following categories of exceptions:

  • Apparel items.
  • Masks, mask filters, and earrings.
  • E-Gift Cards and standard Gift Cards.
  • Purchase of clearance items.

You’ll be able to work with no hassles if you keep these points in mind.

Steve Madden Return Policy FAQs

Can I return my Steve Madden’s for free?

It is free to return or exchange an item as long as it is still in its original packaging and unworn.

Do I need to go to a steve madden store to return my item?

Depending on what is more convenient for you, you can select between in-person and online returns.

After how long will I get my refund?

After the merchandise is returned, refunds are typically processed within 5 business days.

Can I return slightly worn shoes?

The Madden return policy doesn’t allow worn products to be returned.


➡ In conclusion, your Steve Madden product may be returned as long as it doesn’t fall under any of the following categories:

  1. Clearance or final sale
  2. Masks or mask filters
  3. used/worn products like shoes, clothing, or jewelry
  4. Any bags or accessories without the tags on them

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