Toys R Us Return Policy Process Explained in Detail with Exchange & Refund

Toys R Us Return Policy

If you bought something from Toys R Us and now want to return it for some reason, you should know what Toys R Us return policy is. There are only a few steps to follow.

You can return a product and choose between getting a new one or getting your money back. Tell us more about the steps we need to take and if there are any exceptional cases.

Our guide will show you how to return, and get a refund at Toys R Us. The process is simple. You will find answers to all questions related to the Toys R Us Return Policy in our post. Let’s get started.

Toys R Us Return Policy

What is the Toys R Us Return Policy?

Items bought in-store or online can be returned 30 days after the original purchase date. Members of the club can get rewards up to 90 days after the purchase date.

The items must be new, in their original packaging, able to be sold again, and come with the original receipt.

Toys R Us Return Policy

Return timeline 30 days
Return method Mail, in-store
Exchange period 30 days
Exchange method Online or In-store only
Refund period 7-10 business days
Refund method Original payment method
Official Website Toys R Us

Toys R Us Return And Exchange Policy

Without the original receipt, they cannot accept returns or exchanges.

If you have the original receipt, you can get a refund or exchange within 30 days of the date you bought the item.

Club members can return or exchange items within 90 days of the purchase date with the original receipt and membership card unless one of the exceptions below applies.

For a Return or Exchange, all items must be new, in their original packaging, in good enough shape to be sold again, and come with the original receipt.

Gift cards, trading cards, digital downloads, helium tanks, and Collector figures can’t be returned or exchanged.

Baby Products

For health reasons, you can’t return maternity underwear, bras, maternity support belts, or breast pumps that have already been used.

Car Seat Return Policy

For a Return or Exchange, the Car Seat must be unopened, in its original packaging, in good enough condition to be sold again, and with the original receipt.

The Instruction Manual and the Registration Form must be in the box, but they must not be filled out.

Electronics / Video Games / Drones / DVDs

Except for what’s written below, the Return and Exchange Policy applies.

For a Return or Exchange, all video games, systems, accessories, cameras, drones, and DVDs must be in their original, factory-sealed, unopened packages. Opened video games and DVDs can only be exchanged for the same title if they are broken.

Seasonal Products

Except for what’s written below, the Return and Exchange Policy applies.

Swing sets, inflatable bouncers, trampolines, and battery-powered vehicles with problems made by the Manufacturer will be taken care of directly by the Manufacturer.

All returns are up to the decision of the store management.

How Do I Return An Item That I Purchased Online?

When you buy something online, you can send it back to us by courier to their Warehouse or at a local store.

You can bring something back to any of their stores in Canada, or you can bring it straight to their Warehouse. Follow the steps below to learn how to return something:

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Go to a Toys”R” Us or Babies”R” Us store in Canada

  • Pack the product in its original packaging.
  • Bring a copy of your packing slip.
  • Bring a copy of your confirmation email.

By Mail And Courier

  1. Please send it back by mail using Canada Post for free! :
  2. Send your product, a copy of the packing slip, or your confirmation email.
  3. Please keep the product in the packaging it came in. Ensure the package is sealed well on all sides so the contents don’t fall out during shipping.
  4. Bring your package to one of the 6000 Retail Offices that Canada Post has across the country. Visit canadapost.ca to find the Canada Post Office that is closest to you.

When you get to the Post Office, please give the Canada Post Clerk this email. It has the Canada Post Return ID Number and more instructions.

Attention, Canada Post Office Clerk: this customer has a domestic parcel to return that uses a Canada Post Return ID number to make a Parcel Return from the RPS System. Please finish the steps below in RPS:

  • The item should be put on the scale.
  • Choose “Services to Return.”
  • Enter the Canada Post Return ID number PR425009 on the Item Details screen.
  • Fill out the required fields, like the size, and click “complete.”
  • Customers should be reminded to keep a copy of the receipt the Canada Post worker gives them.

Once it arrives at their warehouse, your credit will be applied to your original payment method, starting with your credit card and then the Gift Card (if applicable). Please give them ten business days to process the credit.

Returning A Damaged or Defective Item

I received an item that doesn’t work, how do I return it?

Please get in touch with them if you need to return a broken or faulty item. their Customer Service Team will send you a return label or tell you how to get one, so you can send the product back for free.

  • Please pack the product in its original packaging
  • Print out the return label and attach it to the outside of the box.
  • Include a copy of the packing slip along with your product.

Once they get the item back, they’ll give you a full refund, including any taxes and shipping costs. Refunds will be given back to you as you paid for the item, starting with your credit card and then the Gift Card.

Please note that you must contact their Customer Service Team before sending the item back to them to get a refund for the shipping cost.

The terms and conditions of their Returns & Exchanges Policy will apply to all returns.

Toys R Us Recalled Product Return Policy

Product safety is a big deal that has nothing to do with business and everything to do with the well-being of the families they serve. they care a lot about how safe their customers are.

If you bought a product that was recalled and you still have time to return or exchange it, please go to the closest store.

See also  Whoop Return Policy

If you are outside the time frame for their Returns & Exchanges Policy, you can contact the Manufacturer directly or their Customer Service Team, who will tell you how to recall your product the right way.

How do I return an item I received as a gift, that was purchased online?

You can return the item at a Toys”R” Us store or mail it back to their Warehouse by following the same steps listed under “How do I return an item I bought online?”

If you send the item back to their Warehouse, the money will be put back on the credit card or gift card you used to buy it.

If you return the item to the store where you bought it, you will get a “Merchandise Credit” in place of your money.

Please follow the steps under “Returning to a Toys”R” Us/Babies”R” Us Store.” The terms and conditions of their Returns & Exchanges Policy will apply to all returns.

I received this item as a gift and the person who gave me the gift did not provide me with a packing slip. Can I still return the item?

Yes, you can get your money back. they ask that you contact the person who gave you the gift and ask for the order number or email confirmation.

If you return something you got as a gift to their Warehouse, they’ll put the refund on the credit card or gift card that was used to buy the item in the first place.

When and how is my refund processed?

If you send the item back to their Warehouse and you are entitled to a refund, your refund will be processed about 7 to 10 business days after they receive the item back at their Warehouse.

The money will be put back on the same credit card or gift card used to buy the item in the first place.

If you give them your email address, you will get an email telling you that your refund has been processed and how much has been put back on your credit card or gift card.

You might be able to find out where your return is by using the tracking number that the carrier gave you when you sent the item back.

If you return the item to the store where you bought it and are entitled to a refund, you will get your refund when you return it.

This refund can be put back on the credit card or gift card used to buy the item, or if the item was a gift, it could be put on a Merchandise Credit.

If the item you bought was bought with a gift card, you might get a Merchandise Credit instead of a cash refund.

What is refunded when I return an item?

When you return an item, you will get a refund for the item’s price and any taxes that apply. Original shipping costs will not be refunded unless certain things happen, which are listed below.

  • An error by Toys”R” Us.
  • Item requiring special delivery through a carrier that incurred additional restocking fees.

My refund is not showing on my credit card or gift card and I have already returned my package?

Please contact them to ensure that they have received your package at their Warehouse. So that their Team can look into it, you will need to give them the return tracking number and the name of the company you used to send the item back.

See also  Costco Return Policy

When carriers look into late or lost shipments, it can take up to 15 business days to finish the investigation.

Refund Method

If you paid with cash, a debit card, a credit card, or a mobile payment, your refund would be given to you in the same way.

If you paid for the item with a gift card, an eGift Card, PayPal, or a merchandise credit, or if you have a gift receipt, your refund will be given as a merchandise credit.

Toys r Us Covid-19 Response

Many people have corona because of these pandemics and are not safe. So, Toys R Us has to be closed for a long time.

They ensure that their employees and customers don’t change, so when they open, they gave complete protection to everyone. They made everyone wear a face mask and kept a social distance between the customers.

Does Toys R Us Accept Returns Without a Receipt

In most cases, no. You must have the receipt to return an item or items to Toys R Us. If it was a gift, you might be able to return it without a receipt, but you should get the confirmation order from the person who gave it to you.

Does Toys R Us Accept Returns After 30 Days?

Toys R Us won’t accept returns after 30 days unless you are a club member. If you’re a club member, you have up to 90 days to return your item or items.

What Items Cannot be Returned to Toys R Us?

You can’t return maternity clothes, maternity support belts, bras, or breast pumps that have already been used.

Toys R Us Return Policy FAQs

Can I return scratched DVDs of games?

No, scratched DVDs are not accepted

What happens if I lose the receipt?

You may not get a return or refund but an exchange might be possible.

Can I cancel my order?

Yes, you can change or cancel your order before it’s sent. But if it has already been sent, you will have to refuse it when it arrives.

Does Toys R Us give full refunds?

Yes! Toys R Us will give a full refund through the original payment method.

Can I return a Toys R Us product after use?

Unfortunately, no. All products must be unused unless they are defective.

Final Thoughts

➡ Before making a return, the most important thing to know about the Toys R Us return policy is whether or not you can make a return. Once you are sure, you can either return to the store or send the product back in the mail.

➡For a triumphant return, the rules should be followed to the letter. Then you can choose to get a new product or get your money back.

➡ We hope you liked this article. If you like this article then please share this article with your family and friends. You can do so in the comments section if you want to tell us more about your situation.