Vans Return Policy – Do I Have 60 Days For A Refund?

Hi Guys!! Have you purchased anything from a Vans store? Do you know how to return items to Vans? and what are the Vans return policy?

Well, you’ve come to the right place to find the answer to a question like that. You will find answers to all the questions related to the Vans return policy in our post.

Read on to learn how to get your money back when you return Vans merchandise.

Vans Return Policy

What is Vans’ Return Policy?

There are tight guidelines about what can be sold or donated to Vans.

  • The object is unusable and cannot be cleaned.
  • Products must have all of their original packaging and tags attached.
  • The problem must be specified on the artwork itself if it is a bespoke order.
  • Returning something requires a return address, a refund form, and original documents.
  • Must be presented alongside the item being purchased at a physical store.


Return Period 60 Days
Return Method In-Store or Online
Exchange Period N/A
Exchange Method N/A
Refund Period 60 Days
Refund Method In-Store or Online
Official Website Vans

How To Return a Vans Item?

Store Return

To return an item to Vans in-store, you must have:

  • The receipt or order number
  • Your merchandise
  • The original packaging
  • The return form paperwork that was included in your order

With this in hand, you must walk into the store and converse with a customer care representative or cashier.


You can only send back your Vans shoes via USPS or FedEx. There will be no refund for the initial delivery cost.

  • Pack item back into original Vans box
  • Go online to get your return label
  • Write your name, return address, and order number on the return shipping label
  • Drop off the box at the post office or FedEx carrier
  • Once Vans get the return, your return will be issued within 30 days

Can I Return Custom Orders From Vans?

Custom Orders From Vans?

You can contact customer support at 1-855-909-8267 if you need to return a personalized item. A customer service rep will let you know if your return is valid.

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Embroidered or otherwise personalized items cannot be returned unless defective.

Can You Return an Online Purchase to the Store?

Online purchases can be returned to any Vans store location. If you paid for the item using Apple Pay, PayPal, or Klarna, however, you will not be able to claim cashback and will be issued shop credit instead.

Vans Return Policy Without Receipt

If you have lost your Vans receipt, your order number will serve as proof of purchase. You will find your order number in the email confirmation you received when your order shipped or on the order history page on Call 1-855-909-8267 to speak with a customer service representative about returns without a receipt.

How Strict is the Vans Return Policy?

Van has a strict return policy. Even if you’ve opened the package, you can’t return an item that’s been worn or washed.

Customers have 60 days from the delivery date to return an item if it does not meet their expectations (e.g., the wrong size, color, or style was sent), arrives damaged, or is defective.

Vans Exchange Policy does not support returns or exchanges because of its vast volume and constantly shifting stock. Instead, they suggest getting a complete refund and placing a fresh order for whatever you’d want.

The Vans store may replace the item with something of equal quality and price. We suggest contacting their customer care service if you have any questions about returns or exchanges.


Exchange Period
60 days
Exchange Method

Vans Refund Policy

If you don’t want to replace it, Vans will gladly give you a refund for the total price of the item (excluding delivery). Once the item is returned to the Vans plant, an inspection will be performed.

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Refunds will be issued within 90 days to the original payment method if the item is returned unused and in its original packaging.

Refunds on Gift cards

Refunds on Gift cards

They will issue a replacement gift card through email if you need to return an item that you bought with a Vans gift card.

To the same extent, if you paid with a combination of a credit card and a Vans gift card, your refund will be distributed between the two payment methods in the same proportions.


Refund Period
90 days
Refund Method
1. Original Form of Payment
2. Vans Merchandise Credit

Does Vans Accept Returns After 30 days?

Vans has a 60-day return policy for unworn and unwashed merchandise. When returning an item, please bring the original packaging, all tags, your order confirmation, and the completed return form.

What Items Cannot be Returned to Vans?

Vans do not accept returns on personalized orders or altered artwork. No returns will be accepted without the original packaging, tags, or receipt.

Exceptions of Vans Return Policy

Unless the design was damaged or incorrectly made, custom orders and designs are final and cannot be refunded. The same rule applies if you’ve used or washed the item.

How Can I Contact  Vans Customer service?

Text (714)598-1819 or call (855)909-8267 to reach Vans’s customer support. On the right side of every page, you’ll see a live chat widget


Company Name Vans
Return Time Limit 30 Days
Receipt Required Yes
Return Label Yes
Restocking Fee Yes
Refund / Exchange Customer’s choice
Online Return / Exchange You can return your online order at any nearest Vans retail store location. Vans do not offer exchanges
Original Packaging Required Yes
Probability of Success Return Medium
Conditions ➨ The original receipt, packaging, or order number

➨ You must give your order number if you don’t have a receipt.

➨ There is no exchange policy for vans.

➨ Shipping costs cannot be refunded.

➨ The money will be sent back in the same way it was paid.

Exceptions Gift cards

Vans Return Policy FAQs

faqs 22

Does Vans Give Full Refunds?

Yes. If you have the original packaging and tags still attached to an unworn or unused Vans item, you can return it for a full refund.

Can I Return a Vans Product After Use?

No. Neither used nor washed items can be returned to Vans. No amount of pleading or shop credit will get you around this policy.

How Long Do Vans Refunds Take?

It could take up to 30 days to receive your money back from Vans. Two weeks may be needed if the merchandise is returned by mail.

Can I return my customized shoes at Vans?

Vans don’t accept returns on any embroidered or otherwise personalized items.

Can I return an online purchase at the Vans store?

Yes. Your online purchase from is eligible for exchange at any local Vans shop.


➡ In some cases, getting your money back from Vans can be difficult. Website information is sparse, and they enforce stringent rules.

➡ They won’t take anything back if it’s been used or washed or if it’s missing the original tags, packaging, or paperwork. They don’t offer exchanges and tell clients to return the item and buy the one they want instead.

➡ It’s difficult to see a profit amid all this uncertainty. If you’re unsure whether your proposed change meets the requirements, it’s advisable to contact customer service to find out.

➡ I hope you liked this article. If you like this article then please share this article with your family and friends and if you have any questions then you can tell me in the below comment box.