John Lewis Return Policy
John Lewis Return Policy: Have you purchased anything from a John Lewis store? If there is a problem or a defect in the item you bought?
If this is the case, you are not sure how to return the item and what is the John Lewis Return Policy, then you are in the right place, here is all the information you need to make a useful choice.
You will find answers to all the questions related to John Lewis’s return policy in our post.
What is the John Lewis Return Policy
According to John Lewis’ return policy, items can be returned up to 35 days following the date of purchase if they are unopened or unused.
Your personal information must not be present on any electronic devices, and the original stickers and boxes must be present.
JOHN LEWIS RETURNS
|Return Period||35 Days|
|Return Method||In-Store or online|
|Exchange Period||35 Days|
|Exchange Method||In-Store or online|
|Refund Period||14 Business Days|
|Refund Method||Original Method of Payment|
|Official Website||John Lewis|
You can usually return goods within 35 days, regardless of condition. Some circumstances need a restocking charge. A faulty item usually doesn’t require a cost, while non-faulty items do.
|PRODUCT DESCRIPTION||REASON FOR RETURN||RESTOCKING FEE (Y/N)||RETURN POLICY|
|Large item||Damage/Faulty parts||N||35 Days|
|Large item||Duplicate/Change of mind/etc…||Y||35 Days|
|Small item||Duplicate/Change of mind/etc…||N||35 Days|
|Small Electrical Item||Faulty electronic||N||35 Days|
|Gift||Any reason||N||35 Days|
|Jewelry/Watches||Cost 500£ or more||N||35 Days|
|Jewelry/Watches||Cost 500£ or less||N||35 Days|
How to Return a John Lewis Product?
John Lewis accepts returns either in-store or online. All you need to make a return at the store is your receipt and the item itself. A receipt, shipping confirmation, or order number all suffice as proof of purchase.
Log in to your John Lewis online account to initiate a return and receive a refund. The next step is to take the package to your local courier after printing the required labels.
John Lewis allows you to seek a refund even if you don’t have an account by simply entering your purchase number and billing address.
It’s also possible to return an item purchased from John Lewis at any Waitrose location or at any of their other collection points.
Can You Return an Online Product to the Store?
You can return an item purchased from the John Lewis online store to any John Lewis store or authorized collection site. We just need the order number from you.
How Strict is the John Lewis Return Policy?
However, while the John Lewis return policy has its rules, the employees there are usually quite flexible. Even if you miss the return window by a few days or if some of the original stickers are missing, you should still be able to get your money back.
Mattresses and other products that present a sanitary concern are, however, not up for discussion.
John Lewis Exchange Policy
Products can be exchanged for another if returned within 35 days after purchase. After you request a return, the item must pass through a verification process before it can be returned to you.
Once your refund has been processed, you may use the money to purchase an equivalent item elsewhere.
John Lewis Refund Policy
If a product is returned within 35 days after purchase and is found to be in good condition after verification, the customer will receive a full refund.
Any item purchased online or over the phone and returned within 14 days will have the regular shipping fee refunded to the customer.
Any jewelry purchase over £500 must be returned to an actual John Lewis location. Within 14 days of receiving your refund request, they’ll issue a check or other form of payment back to you.
Does John Lewis Take Returns Without a Receipt?
Without a receipt, you can return products to any John Lewis store. You will receive shop credit for the item’s current value in the store rather than a cash or card refund.
Does John Lewis Accept Returns After 30 Days?
All returns that adhere to John Lewis’s terms and conditions can be returned for a full refund within 35 days of the original purchase date.
What Can’t be Returned?
While John Lewis has a generous return policy overall, there are some items that just cannot be sent back. Mattresses are one example of this category.
Mattresses are non-returnable due to hygiene concerns. However, for up to seven years after purchase, John Lewis provides a service that will fix any mattress.
The same goes for returned equipment that includes sensitive information about you (such as a phone number, TV settings, etc.). Additional things that cannot be returned include:
- Items past the return policy timeframe
- Heavily used products
- Products without their original packaging
- Used gift cards, CDs, or vinyl records
- Perishable goods
- Live plants or trees
- Used computer software
- Personalized products
- Other hygiene risks (face coverings, pierced earrings, lingerie, bedding, etc..)
Return Policy Exceptions
John Lewis’s return policy is almost ironclad, with defective goods being the one and only exception. Normal returns aren’t accepted beyond 35 days, however, defective items get an extension.
John Lewis Corona Virus Response
To John Lewis, the customer always comes first. Since they are accepting online orders, they must be concerned about the safety of their clients, thus they are taking extra steps when delivering the product to your home.
This will allow them to reopen their stores once the crisis has been brought under control. The maximum number of days customers have to request a refund has been extended.
John Lewis Return Policy FAQs
Does John Lewis Offer Full Refunds?
Customers who return an item within 35 days of purchase and present a receipt for the transaction will receive a full refund.
How Long Do John Lewis Refunds Take?
With an in-store refund request, you will receive your money right away. But online refund requests and reimbursements of expensive jewelry might take up to 14 days to verify.
Can I Return a Product After Use?
John Lewis has a strict no-returns-if-used policy. All original packaging must be included, and there can be no traces of your personal data or use.
How can I contact Customer Service?
For technical assistance, dial 0330 123 0106, and for customer service, dial 03456 049 049.
➡ The John Lewis return policy is subject to a number of conditions. Despite these restrictions, most retailers are usually accommodating when customers want to return an item they’ve purchased.
➡ John Lewis employees will give you store credit for the item’s current in-store value if you do not have a receipt or proof of purchase.
➡ Call or stop by the store if you have any doubts about whether or not an item can be returned.
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