REI Return Policy
REI Return Policy: Have you purchased anything from an REI store? If there is a problem or a defect in the item you bought?
If this is the case, you are not sure how to return the item and what is the REI Return Policy, then you are in the right place, here is all the information you need to make a useful choice.
You will find answers to all the questions related to the REI return policy in our post.
What is REI’s return policy?
The 100% satisfaction guarantee is a point of pride for REI.
This indicates that you have a year to return the majority of REI’s merchandise. You can get a full refund or an exchange if you return the items.
Any outdoor gadgets must be returned within three months after purchase (e.g. GPS systems).
You only have 30 days from the date of purchase to return worn equipment for a full refund or exchange if you bought it from REI.
100% satisfaction guaranteed
They guarantee whatever They offer. With a few exceptions, you can return an item for a replacement or refund within one (1) year of the purchase date if you are an REI Co-op Member or within 90 days of the purchase date if you are not a member whichever comes first.
REI RETURN POLICY
|Return Period||1 year|
|Return Method||Online or in-store|
|Exchange Period||1 year|
|Exchange Method||Online or in-store|
|Refund Method||Original Method of Payment|
Regardless of whether you bought the item online, in a store, or over the phone, REI purchases of new items can be returned by mail or at any of their retail locations with evidence of purchase.
See the REI Terms of Sale for details on the warranties that apply to the products sold by REI and warranty returns (Part Two).
Are there return exceptions?
Product returns that do not adhere to the terms of the 100% Satisfaction Guarantee, including the aforementioned return exclusions, will be rejected. Your package will be shipped back to you if it is returned by mail.
Returning these items within 90 days of purchase is required. Among the outdoor electronics are:
- Activity monitors
- GPS-enabled devices
- Bike trainers
- Emergency-communication devices
Final sale items
As stated at the time of purchase, all purchases of REI Co-op memberships, lift tickets, passes, and gift cards are final.
The REI Satisfaction Guarantee does not cover damage brought on by normal wear and tear, incorrect use, or accidents.
Can you return an online purchase to the store?
For a free and simple return or exchange, just bring your item to the customer service desk at any of our REI shops along with the original product packaging and tags (if available) and proof of purchase.
Return by mail
Get your shipping label
Get a shipping label to begin your mail-in return. With an REI shipping label, you can send your return immediately from your house or drop it off at any Postal ServiceTM location. no printer For quick paperless drop-off, they can send a QR code.
REI Exchange Policy
The REI exchange and refund policies are the same. In general, you have a full year to return products for a replacement.
Only after 60 days may you return outdoor gadgets for an exchange if you’ve already paid for them. If you bought secondhand equipment, you have 30 days.
REI Refund Policy
All returns that adhere to REI’s guidelines will receive reimbursements. If your product is not a restricted return item, this indicates that it will be:
- 365 for most items
- 60 days for outdoor electronics
- 30 days for used equipment.
Can I return my REI products after 30 days?
Yes. You may return the item after 30 days, provided it is neither used equipment nor a prohibited item. In many circumstances, you can actually get a refund on your purchase for up to a year.
REI Refund Policy without a receipt
If you wish to get a refund or exchange a product that you bought from REI, you must always have a receipt. This is a result of their lenient return policy.
They must be aware that you bought the item from them. Additionally, they must be aware that the item is covered by their 100% satisfaction guarantee.
Does REI have free returns?
When you bring goods to an REI location, the procedure is totally free.
It will cost you $5.99 to return an item by sending it directly to the company’s return department. There won’t be an up-front fee for this. It will instead be subtracted from your overall refund.
You must create a prepaid label online if you mail the package to their return department directly. On their website, REI will lead you through the procedure.
REI Return Policy FAQs
Does REI give how many days to return the product after purchase?
REI gives 1 year for new products and 30 days for used ones. Electronics for the outdoors must be returned within 90 days of purchase.
How long do REI refunds take?
Refunds usually take ten days to arrive. This holds true whether you visit a store or send the goods back by mail.
What happens to returned REI products?
Normally, one of the several REI garage sales will be where they are sold. On the website, you could also see them labeled as “used” merchandise.
➡ Before submitting your merchandise for return, there are a few things you need to keep in mind per the REI Return Policy.
➡ All you have to do is visit your neighborhood REI store and provide the receipt. You can also get a refund by mailing REI if the item is not in your area. It costs $5.99
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