Fashion Nova Return Policy
Fashion Nova Return Policy: Have you purchased anything from a Fashion Nova store? If there is a problem or a defect in the item you bought?
If this is the case, you are not sure how to return the item and what is the Fashion Nova Return Policy, then you are in the right place, here is all the information you need to make a useful choice.
You will find answers to all the questions related to Fashion Nova’s return policy in our post.
What is Fashion Nova’s Return Policy?
According to Fashion Nova, you have 30 days from the date of purchase to request a refund or exchange the item as long as it is in new condition with all tags still attached and a valid receipt. However, they don’t offer cash refunds; they only offer gift cards.
According to the business, they do not offer cash refunds; instead, you may only return an item and get a gift voucher in exchange for it by mail, in-person, or online store.
They do make it explicit that the item needs to be undamaged, unworn, and in the same condition as when it was sold. Additionally, you must have the entire item’s package and related accessories.
Before returning an item that was damaged or inaccurate in any manner, whether you bought it in person or online, you must first speak with customer support.
For a complete refund, you must cancel within 7 days of delivery. If the department determines that the product was unsatisfactory in this case, you can request a refund directly to the original payment method.
Can I purchase a return shipping label?
Yes! For US consumers, Fashion Nova provides return shipping labels. It is advised to use return shipping labels when returning items to Fashion Nova as you will be able to monitor your return and get your refund much faster than if you sent the return back yourself.
If you are returning a single item, return shipping labels cost $3.99; if you are returning multiple things, they cost $7.99.
Can I exchange items?
Although they don’t accept exchanges, they encourage you to return your item(s) by mail in compliance with their return policy by using their online returns portal and making another purchase of any item(s) still on their site that are still available.
What items are final sale?
Bodysuits, swimwear, underwear, beauty goods, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are all considered final sale, non-returnable, and cannot be returned for store credit.
These items are also not eligible for exchange or store credit.
Should I know anything else about the Online Return Policy?
- Items must be returned in their original packaging, unworn, unwashed, and with the original tags still attached.
- Any return packages that might get stolen or lost in transit are not their responsibility. When shipping back your returns, please keep your proof of postage and/or return tracking number.
- An order packing slip or return invoice from the online return portal that clearly lists the products being returned must be included with every return. This could cause processing problems for your tax return if it is not completed accurately.
- Within 14 days of delivery, damaged, flawed, or inaccurate items must be reported.
- Both their corporate office and their DC do not accept return deliveries.
What about returning online orders in-store?
They don’t offer cashback. You will be given credit in the form of a gift card that can be used in stores or online after returning the item.
Gift certificates are redeemable at one of their physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga).
All items being returned must be in their original state with the tags remaining on, together with any accompanying documentation, packing, and accessories.
Each item must be new, unwashed, and unworn. You cannot exchange or return “Final Sale” items in-store.
Only retail establishments carrying Men’s products will accept returns of Men’s products purchased online (Burbank and Topanga).
- Swim & Lingerie
- Sale Items
In order to secure a complete refund to your original payment method if you received online-ordered goods that were inaccurate, damaged, or defective, you must get in touch with customer care.
Does Fashion Nova take returns without a receipt?
On their website, it does indicate that you must have the proper documentation, including the receipt, in order to return an item, whether it be in-store, by mail, or through their online portal.
Does Fashion Nova Accept Returns After 30 Days?
Within 30 days of the initial purchase, returns and exchanges must be made; after that period, the items are no longer eligible for a refund.
This 30-day limit may, however, be waived under exceptional circumstances, such as a lost item from an online order or a busy holiday season.
Does Fashion Nova Have Free Returns?
It should be noted that Fashion Nova offers free shipping labels to US consumers. This is the suggested method for returning any merchandise in the US because it will hasten the refund processing.
Other customers must pay $3.99 for a single return shipping label and $7.99 for subsequent returns.
Fashion Nova Return Policy FAQs
What is the customer care service number of Fashion Nova?
You can call the Fashion Nova customer care service at 1(800)866-0286.
What is the return address for Fashion Nova?
You can return to the following address: 3571 Seville Ave, Vernon, CA 90058 USA.
Can you get a refund on Fashion Nova?
Fashion Nova now accepts returns both in-person and online, but payments cannot be refunded to the original payment method.
The only available choice at the time is a shop credit in the form of an E-Gift Card code, notwithstanding FTC objections. In-store credits do not cover shipping expenses.
➡ I advise you to maintain the evidence of shipping and the tracking ID when returning an item to their facility. Additionally, if you’re shipping something back, be sure to include the shipping label.
➡ Additionally, you can buy these shipping labels for either $3.99 for a single item or $7.99 for numerous things (For returning multiple items).
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